Coordinator Riders
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Job Description
This role will be managing and improving the rider performance of allocated zone/s within a city. Taking ownership of rider service levels by measuring compliance finding performance gaps and executing a plan to fill
performancerelated gaps.
Whats On Your Plate
Monitor and improve Rider Performance and Compliance
Lead Rider Recruitment for the allocated zones
Lead a Team of Rider Coordinators and/or Rider Captains
Manage rider roster with proper allocation of shifts/breaks/offdays etc
Supervises rider onboarding and training schedule with Rider Trainer and Rider Supervisor
Inventory management and usage compliance of Rider equipments
Groom rider quality (behaviour appearance professionalism presentational etc)
Setting up a performance improvement plan to improve performance of low performing riders
Reduce rider complaints originating from customers
Monitor riders performance on individual level and responsible for coaching/warning riders
Audits fleet appearance & rider behaviour via on ground visits
What Did We Order
Bachelors Degree
23 years of experience in food/grocery tech industry is highly preferred
Proficient in Google Suite tools like GDoc GSheet GSlides GForms etc
Strong communication skills in English and Arabic both written and verbal.
Influencer and a negotiation with good public speaking and presentation skills
Experience in interacting with large groups of people
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
