German Customer Support Agent - iGaming
German Customer Support Agent - iGaming
Posted on :
29-01-2025
Employer Active
1 Vacancy
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Job Description
Our Client is looking for Customer Support Agents to join their growing department in the iGaming field. Shifts are from Monday to Friday rotating every week.
Responsibilities:
- Communication with customers through live chat and emails.
- Maintain prompt and empathetic attitude towards customers.
- Acknowledge and resolve customers issues and queries.
- Keeping up to date with products terms offers and functions.
- Report and escalate advanced customer queries to the relevant departments.
- Perform firststep investigations on queries and issues.
- 3 shift based role (MondayFriday) 9:00 18:00 13:00 22:00 16:00 01:00
Requirements:
- Previous experience in online customer support is a must
- Proficiency in both written and verbal English with excellent language skills.
- Proficiency in both written and verbal German with excellent language skills.
- Strong communication abilities enabling effective interaction and collaboration.
- Solid computer literacy and adept typing skills.
- Ability to perform effectively within a multitasking work environment.
- The opportunity to be a part of a dynamic and forwardthinking European company contributing to its ongoing success.
- Weekly Lunch
- Gym membership allowance
- Monthly Team Events
- Monthly bonuses
- No Weekends You will working Monday to Friday
Employment Type
Full Time
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