CRM Business Analyst
CRM Business Analyst
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1 Vacancy
Job Description
Job Summary:
We are seeking an experienced Lead Business Analyst (BA) with expertise in the banking domain and Microsoft Dynamics CRM. The ideal candidate will play a critical role in gathering business requirements optimizing CRM solutions for banking operations and leading a team of analysts to deliver highimpact solutions.
Key Responsibilities:
- Lead and mentor a team of Business Analysts to ensure successful project execution.
- Gather analyze and document banking business requirements for CRM solutions.
- Work closely with stakeholders to define CRM strategies workflows and automation.
- Collaborate with technical teams to design and enhance Dynamics CRM solutions tailored for banking operations.
- Ensure CRM configurations align with regulatory and compliance requirements in the banking industry.
- Facilitate requirement workshops stakeholder discussions and system demonstrations.
- Monitor and assess CRM system performance recommending improvements for efficiency.
- Develop and maintain detailed business process models functional specifications and user stories.
- Conduct UAT (User Acceptance Testing) and support CRM system implementation and adoption.
- Provide CRM user training and ongoing support to banking teams.
Required Skills & Qualifications:
- 7 years of Business Analyst experience with at least 3 years in a lead role.
- Strong experience in the banking domain (retail banking corporate banking lending KYC etc.).
- Handson expertise in Microsoft Dynamics CRM (configuration workflows reporting).
- Knowledge of banking processes regulatory compliance and risk management.
- Ability to translate business needs into functional and technical CRM requirements.
- Strong understanding of data management customer insights and CRM reporting.
- Excellent stakeholder management leadership and communication skills.
Employment Type
Full Time
