IT Support Engineer Tier 1
IT Support Engineer Tier 1
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Keep an eye on check out and help get rid of security threats.
- Take care of service requests and stick to SLA standards.
- Set up configure and troubleshoot laptops desktops printers and mobile devices.
- Handle user accounts by creating changing and deleting them in all systems.
- Help out IT Admins with escalated calls.
- Provide support for Video Conferencing and biometric access control equipment.
- Handle configuration administration and troubleshooting for O365 services including Exchange Teams Sharepoint Online OneDrive and InTune.
- Join meetings and keep accurate documentation as needed.
- MCP A N or M365 Certified Administrator (or something similar).
- 4 6 years of experience in desktop support or a Tier 1 IT Support Engineer role.
- Experience with Microsoft AD and/or Entra ID
- Ability to install fix and troubleshoot desktop operating systems Office 365 apps hardware (laptops desktops printers mobile devices) and network issues.
- Ability to install support and troubleshoot voice applications
- Experience with antivirus and security issues.
- Ability to prioritise and work under pressure
- Youre accurate and can stick to company policy
- J106831
IT Support, Office 365, Active Directory, Tier 1
Employment Type
Full Time
