Guest Agent II Front Office
Guest Agent II Front Office
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Job Description
Guest Agent II Front Office
As a Guest Agent II you will deliver professional and exceptional service to our guests while optimizing occupancy levels and room rates. You will be the first point of luxury hospitality creating a lasting impression. Additionally you will assist in resolving guest concerns with professionalism and care. The ideal candidate is selfmotivated enthusiastic and courteous.
- To adhere to core standards of Fairmont Palliser and the Front Office operations.
- Contribute to achieving the loyalty of our guests by exceeding their expectations and providing warm personal service.
- Handle guest complaints and comments in a professional manner and provide the follow up required to coworkers and leaders.
- To be aware and informed of rate/sell levels and seasons contracted rates packages and promotions.
- Prearrival duties including blocking rooms with respect to special requests ALL members and large room types.
- Arrival duties including friendly and efficient registration of guests by adhering to Hotel policies and ensuring guest satisfaction.
- Handle room keys for in house guests ensuring that the Companys security procedures and adhered to.
- Departure duties including friendly and efficient checkout of guest as well as expressing desire for return business.
- Answering guest inquiries in a timely and accurate manner.
- Clear and concise passon communication with colleagues and leaders in the department.
- Ensuring the safety and wellbeing of our guests and colleagues by maintaining knowledge of crisis and emergency procedures; as well as Fire Panel /Evacuation procedures.
- Adhere to the grooming standards professional and in accordance to the luxury hotel
- Provide guests with superior guest service.
- Other duties as assigned.
Qualifications :
- Previous experience in customer service hospitality or front desk operations preferred.
- Excellent communication and interpersonal skills.
- Strong problemsolving and conflictresolution abilities.
- Ability to multitask and work efficiently under pressure.
- Proficiency in computer systems and basic administrative tasks.
- Attention to detail and strong organizational skills.
- Must be willing to work shift work
- Must be personable and presentable
- Diploma in hospitality management or university degree an asset
Additional Information :
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities like Sustainability Program
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit
Do what you love care for the world dare to challenge the status quo! #BELIMITLESS
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
