Lead - Account Management SME
Lead - Account Management SME
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Responsibilities:
- Handle support issues from Nessus customers via web to case voice and chat channels.
- Handle product howto configuration and product installation inquiries using fixes and solutions from the Nessus support knowledge base.
- Utilize Tenable Salesforce instance to document all support interactions and advance issues to other support teams per documented processes.
- Analyze and advance complex technical issues to support team.
- Ensure customer feedback is properly channeled into Product Management and Research & Development
- Identify opportunities to improve or add content to the Nessus Support Knowledgebase and work with the support team to get the content added so it can be reused.
Qualifications :
Our most successful candidates will have:
- A Bachelors degree or Associate Degree holder.
- Minimum of 2 years experience in supporting a tech program/ IT industry.
- Working knowledge of networking Linux/Unix macOS Windows administration patch deployment and system configuration
- Hands on knowledge on Windows Operating systems sound knowledge on File Systems File Directories Registry editor Installation and configuration of Software apps
- Hands on knowledge on Linux Operating systems Red Hat CentOS Managing users and groups files and permissions networking tcp/Ip
- Strong customerorientation when managing communications and issues.
- The ability to efficiently manage time and keep track of multiple schedules meetings and initiatives.
- A proactive attitude towards developing trust and professional rapport with team members; the ability to be a teamplayer.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
