Client Support Administrator Internal Applicants Only
Client Support Administrator Internal Applicants Only
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
An exciting opportunity has arisen for an enthusiastic and outgoing individual to join our Client Support team in Market Drayton. This role is a part time 12 month fixed term maternity cover contract. Our Client Support team operate with circa 50 colleagues across both days & nights.
Salary: 12762 per annum.
Working hours: 8:30am5pm
Week 1: Monday Tuesday and Wednesday
Week 2: Thursday and Friday
As a Client Support Administrator you will be the first point of contact for a number of our well known clients delivering outstanding customer service. You will be required to resolve queries looking after the stock/order management for allocated clients as well as communicating with internal departments to achieve the best solution for any incoming queries.
Key Duties of a Client Support Administrator:
- Control the timely and accurate receipt of sales orders ensuring they are available to the warehouse within agreed timeframes.
- Chase any missing / outstanding orders with the client confirming receipt or nonreceipt.
- Control duplicate receipt of orders confirming with the client whether orders are to be processed or cancelled.
- Inventory management and quality control avoiding misrotation of stocks holding and releasing stocks from and to various quarantine status upon request.
- Deal with clients face to face by phone or email ensuring queries dealt with are managed in a timely and professional manner.
- Ensure a positive client experience through high quality service and communication thereby attaining client retention.
- Looking after a portfolio of clients on a daily basis.
- This list is not exhaustive and the job holder may be required to undertake other duties.
Qualifications :
- Excellent verbal and written communication skills.
- Exceptional attention to detail.
- Ability to work in a pressurised environment.
- Ability to work using own initiative.
- Negotiating skills ability to influence and steer.
- Effectively prioritising work load in order to meet set deadlines.
- Customer Service driven in order to maintain a high level of customer focus.
Additional Information :
As part of our drive to make Culina Logistics a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.
Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.
Our People are the driving force behind our success which is why we offer a wide range of benefits which include:
- Annual Leave 96 hours inclusive of bank holidays.
- Pension scheme We want colleagues to enjoy a comfortable retirements so we offer a great contribution of 4% employee and 4% employer.
- Life Assurance x2 your annual salary.
- Wellness Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days 365 days a year.
- Eye Care Vouchers We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
- Reward & Recognition We recognise that employees have gone the extra mile via Employee of the month and year special recognition and long service awards.
- Everyday discounts Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!
If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
