Specialist Performance
Specialist Performance
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Job Description
Job Summary
Extract and analyze network statistics based on performance metrics and service level agreement (SLA) requirements.
- Measure and prepare service performance reports for the attention of the Manager Performance.
- Analyze daily endofshift reports and tickets to generate performance reports and identify discrepancies.
- Reconcile and correlate key performance metrics obtained from multiple data sources.
- Apply appropriate disposition and/ or action to resolve discrepancies.
- Collaborate with team customers and third parties to resolve exceptions.
- Continuously research more effective ways to carry out network monitoring and SLA reconciliation.
- Promote communication between colleagues for the benefit of information flow and to curb any problems that may arise.
- Prepare and submit reports to the Manager Performance on all matters relating to job area.
- Provide support in managing relationships with partners/ vendors.
- Perform other tasks and duties as assigned by the Manager Performance.
Qualifications :
- Bachelors degree in Electrical/ Electronic Engineering Telecommunications Engineering Computer Science or related discipline.
- Relevant professional certifications e.g. CCNA or CCNP will be an asset.
- 56 years relevant work experience in the telecoms industry.
Additional Information :
Organizational Competencies
Customer Focus People demonstrating this competency understand & exceed our customers needs. They develop trusted reliable & collaborative relationships. They are consistently operating to the highest standards of service & delivery.
Innovation People demonstrating this competency constantly seek new & improved ways to deliver our products & services. They champion engineering & skills development and work to create a collaborative and supportive operating environment.
Integrity People demonstrating this competency are open & honest in everything they do. They support financially & environmentally sustainable growth. They make socially responsible decisions and treat their stakeholders with respect.
Boldness People demonstrating this competency are thorough in analyses & decisionmaking. They are courageous in expanding existing markets & developing new ones. They confidently pursue appropriate financial returns and are forwardthinking and ambitious.
Sustainability People demonstrating this competency are constantly seeking to create positive impact in the communities we serve.
Our Vision
IHS is committed to improving the quality and availability of telecommunications infrastructure the lifeline for an increasingly connected world. We are dedicated to helping create a sustainable future for the communities in which we operate and our sustainable strategy is structured around four pillars: ethics and governance environment and climate change education and economic growth and our people and communities.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
