Support Service Manager
Support Service Manager
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Salary Not Disclosed
1 Vacancy
Job Description
WHATS THE JOB
At Dexterra we create exceptional customer experiences that make our clients shine. Powered by passionate people we bring the right teams with the right skills together to turn problems into solutions and challenges into moments of ingenuity.
The Support Services Manager is responsible for overseeing nonclinical services in the senior living community ensuring smooth operations that enhance the quality of life for residents. This role encompasses leadership and management in areas such as housekeeping dining services. The Support Services Manager collaborates with other departments to provide a safe comfortable and supportive environment for residents and staff.
Your work will include:
Operational Oversight:
- Supervise housekeeping laundry dining and transportation teams to ensure highquality service delivery.
- Coordinate maintenance schedules to address resident needs promptly and ensure community upkeep.
- Implement and monitor procedures to comply with regulatory standards and community policies.
Resident and Family Engagement:
- Act as a point of contact for residents and families addressing concerns related to support services promptly and effectively.
- Conduct regular satisfaction surveys to gather feedback on nonclinical services and drive improvements.
Staff Management:
- Recruit train and evaluate staff to maintain a highperforming team.
- Schedule and manage workloads for housekeeping dining and other support staff to ensure efficient operations.
- Provide ongoing training and development opportunities to enhance team skills and performance.
Budget and Resource Management:
- Manage departmental budgets and control expenses to align with organizational financial goals.
- Oversee the procurement of supplies and equipment for support services while ensuring cost efficiency.
Safety and Compliance:
- Ensure all support services comply with health safety and environmental regulations.
- Conduct routine inspections and audits to maintain high standards in cleanliness safety and service.
Collaboration and Communication:
- Work closely with clinical and administrative teams to align support services with overall community goals.
- Communicate updates policies and procedures to staff and ensure consistent implementation.
Qualifications :
WHO ARE WE LOOKING FOR
- Education: Bachelors degree in hospitality business administration healthcare administration or a related field preferred. Equivalent work experience may be considered.
- Experience: Minimum of 35 years in a supervisory or managerial role preferably in senior living healthcare or hospitality industries.
- Skills:
- Strong leadership and interpersonal skills.
- Excellent problemsolving and organizational abilities.
- Proficiency in budgeting and resource management.
- Knowledge of applicable regulations in senior living or healthcare settings.
- Commitment to providing exceptional customer service to residents and families.
Additional Information :
WHATS IN IT FOR YOU
- Be part of an industry thats more important than ever!
- Career advancement opportunities.
- Whereas other companies are downsizing we are growing!
- Be #1 on day 1 by joining an industry leader.
Work Environment:
- Requires flexibility to work varied hours including weekends and holidays to meet resident needs.
- Must be able to lift/move up to 25 pounds and perform occasional physical tasks associated with support services.
Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race color religion sex sexual orientation gender identity national origin age disability protected veterans status Indigenous status or any other legally protected factors. Disabilityrelated accommodations during the hiring selection process are available upon request.
#IND3
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
