Customer Service Supervisor
Customer Service Supervisor
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Salary Not Disclosed
1 Vacancy
Job Description
Join Our Team as a Customer Service Supervisor!
Are you a customerfocused leader with a passion for optimizing processes and delivering toptier service Do you thrive in a collaborative environment where your expertise in ordertocash (OTC) processes drives efficiency and customer satisfaction If so we want you on our team!
As the Customer Service Supervisor youll lead and mentor a team of Customer Service Specialists ensuring exceptional service from order placement to delivery and billing. Youll play a crucial role in optimizing business processes resolving complex customer issues and collaborating crossfunctionally to support our strategic business goals.
What Youll Do (Key Responsibilities):
- Lead & Supervise: Oversee the endtoend OTC process and provide guidance to the customer service team.
- Develop Policies & Procedures: Establish customer service best practices that align with business unit (BU) strategies and enhance satisfaction.
- ProblemSolve and Innovate: Investigate and resolve nonroutine customer issues such as order discrepancies delivery delays and service concerns.
- Process Optimization: Continuously evaluate and enhance customer service workflows including order entry inventory tracking and billing processes.
- CrossFunctional Collaboration: Partner with supply chain IT sales and finance teams to ensure smooth operations and customer satisfaction.
- Customer & System Support: Work with customers and IT teams to implement solutions manage consignment programs and ensure data accuracy.
- Budget & Compliance Oversight: Assist in budget planning SAP compliance and financial processes ensuring alignment with company policies.
Qualifications :
What You Bring (Skills & Qualifications):
Bachelors degree or equivalent experience in customer service supply chain or related fields.
Proven leadership experience with a track record of mentoring and supervising teams.
Strong problemsolving and criticalthinking skills with the ability to work under tight deadlines.
Proficiency in SAP Excel and other business systems.
Excellent communication and interpersonal skills a positive teamoriented approach is key!
Ability to drive process improvements and think strategically beyond the customer service function.
Passionate about delivering outstanding customer experiences and driving operational excellence.
Why Apply Today
Impactful Role: Your leadership will directly shape customer satisfaction and business success.
Collaborative Culture: You will work with crossfunctional teams and industry experts to drive innovation.
Career Growth: You will be part of a company that values development and invests in your future.
Competitive Benefits and Perks: You will enjoy comprehensive benefits professional development opportunities and a supportive work environment.
Ready to lead and make a difference Apply today!
Additional Information :
Why join Tessenderlo Kerley:
Why Join Us
- Work/life balance
- Fun and rewarding environment
- Learning development and teamwork
- Community involvement/outreach
- Challenging and meaningful work
Benefits & Rewards:
- MedicalDentalVisionPrescription (Low employee premiums!)
- 401(k) plan with dollarfordollar matching up to the first 5% of employee contribution
- 401(k) company retirement contribution at yearend up to 4% of annual base salary
- Shortterm incentive awards based on measured performance criteria
- Life Insurance (2x annual base salary)
- Paid vacation and sick time and 10 paid holidays per year
- Tuition Reimbursement: Up to $5000 per calendar year (nontaxable)
- Adoption Assistance: Up to $7500 in reimbursement assistance
- Paid maternity and parental time off
- Business Travel Life & Accident Insurance
- Flexible Spending Account
- Telemedicine program for you and your dependents
- LongTerm Disability insurance
- Company referral program
Tessenderlo Kerley Inc. is part of Tessenderlo Group (Euronext: TESB) a global industrial group that focuses on agriculture valorizing bioresiduals machinery mechanical engineering electronics energy and industrial solutions for water management. At the heart of the strategy of Tessenderlo Group lies the conviction that Every Molecule Counts. In everything we do we seek to further valorize and add value to our products and processes. For more information about Tessenderlo Group please visit
Tessenderlo Kerley Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
