Customer Service Representative Peacock
Customer Service Representative Peacock
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Salary Not Disclosed
1 Vacancy
Job Description
Introducing Peacock NBCUniversals new streaming service that combines timeless shows and movies exclusive originals kids programming and current hits with timely news sports and pop culture. All together. All in one app.
With our successful launch in 2020 we are building a worldclass team of smart hungry and fearless professionals who are energized by the possibility of working at the epicenter of content technology and culture. Join us if you would like to be a part of this exciting initiative.
We are seeking Customer Service Representatives for our Peacock customer support team. As a Customer Service Representative you will be the first point of contact for Peacock viewers via social platforms chat email and more.
Job Duties
- Providing customer service support for viewers through various channels such as social media phone email and chat.
- Expert in managing social media platforms in crafting creative responses both publicly and privately to our customers.
- Maintain customer satisfaction ratings based on explicit criteria set forth by the company
- Serve as the front line of technical issues outages and escalations for broadcast viewing or digital streaming.
- Become an expert in all Peacock platforms including but not limited to: mobile application website TV apps and devices and TV broadcast.
- Troubleshooting technical issues on a variety of device applications to ensure seamless streaming and viewability.
- Maintain accurate and uptodate account and billing information of customers through CRM and billing software.
- Participate in efficient daily workflow processes using operational metrics to gauge performance and ensure timely service
- Participate in a quality program to certify that a high level of accuracy and customer support are consistently being delivered utilizing NPS as the primary driving metric
Qualifications :
Basic Qualifications
- Strong written and verbal communication skills
- Excellent typing phone and computer navigation skills
- Proficiency with social media platforms
- Proficiency with navigating the Internet email and Instant Messenger
- Knowledge of digital streaming services and devices
Additional Job Requirements
- Hybrid: This position has been designated as hybrid generally contributing from the Orlando office a minimum of three days per week
- Must be willing to work mornings evenings weekends holidays and overtime when needed sometimes with short notice.
- Willingness to work a flexible schedule overtime and on weekends. Operating hours range from 9am 1am 7 days a week and open availability is required.
Desired Qualifications
- Previous experience in managing social media platforms from posts to direct messages on behalf of a business.
- Positive attitude and professional manner expected at all times
- Strong team player
- High energy and engaging personality with the ability to convey patience and remain calm in stressful situations
- Able to be selfmotivated by a fastpaced working environment
- Familiarity with Salesforce is strongly desired
- High school diploma or GED preferred
- 6 months previous customer service/call center experience
Additional Information :
As part of our selection process external candidates may be required to attend an inperson interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversals policy is to provide equal employment opportunities to all applicants and employees without regard to race color religion creed gender gender identity or expression age national origin or ancestry citizenship disability sexual orientation marital status pregnancy veteran status membership in the uniformed services genetic information or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability you have the right to request a reasonable accommodation. You can submit your request to .
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
