Operations Officer
Operations Officer
Posted on :
28-01-2025
Employer Active
1 Vacancy
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Job Description
Job Purpose
The Operations Officer will provide essential administrative and operational support to the GM. This role is critical in ensuring the smooth functioning of the company during its startup phase and beyond. This role is pivotal in managing daytoday operations coordinating projects and facilitating communication across departments. As the company evolves the Operations Officer will have broader operational responsibilities including expanding the operational framework contributing to strategic growth initiatives and enhancing the overall efficiency of the business.
Roles & Responsibilities
Administrative & Operational Support
- Organize meetings with staff clients and suppliers ensuring all logistical details are handled efficiently.
- Support the GM in monitoring and managing daily business activities identifying areas for improvement and implementing solutions.
- Act as a liaison between departments ensuring seamless communication and collaboration to support business operations.
KPI: Minimize scheduling conflicts and resolve operational issues where possible
Project Management
- Assist in planning organizing and tracking the progress of projects and key initiatives ensuring they align with company goals.
- Maintain detailed records and documentation of ongoing projects preparing regular reports.
- Ensure that all projects are adequately resourced coordinating with various departments to allocate personnel materials and budget effectively.
- Identify potential risks in ongoing projects and develop mitigation strategies in consultation with the GM.
KPI: Ensure project milestones are met according to schedule with accurate documentation as per stakeholder requirements. Optimize resource allocation.
Customer and Vendor Relations
- Address and manage inquiries from customers and vendors promptly and professionally ensuring high levels of satisfaction.
- Maintain positive relationships with external stakeholders including suppliers and clients to support business growth.
- Collaborate with the GM to develop and implement strategies to improve customer service offerings driving customer loyalty and retention.
KPI: Resolve inquiries within 48 hours and ensure a high satisfaction rate in feedback from external stakeholders.
Risk Management and Innovation
- Identify the Risks in the shops recommend how to mitigate them and report the risks to the supervisor on a monthly basis.
- In collaboration with the Supervisor generate new ideas or participate in innovation initiatives and translate them into tangible outcomes.
KPI: Monthly risks identified mitigated and reported to the supervisor. New ideas generated and translated into tangible outcomes.
Requirements
Required Competencies (Education Experience Skills & Knowledge)
- Diploma in a business course or related field preferred.
- At least 12 years of experience in administrative or operations support roles
- Experience in a startup environment or similar fastpaced setting is a plus.
- Excellent organizational skills with the ability to manage multiple tasks and prioritize effectively.
- Proficiency in use of the Microsoft Office Suite (Word Excel PowerPoint).
- Commendable discretion and integrity.
- Flexibility to adapt to changing priorities and new tasks.
The Operations Officer will be expected to model our core values:
- Christian Based
- Courtesy
- Result Oriented
- Integrity Transparency & Accountability
- Team work
- Professionalism
- Social and Environmental Responsibility
Benefits
Employment Type
Full Time
Key Skills
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