French VIP Representative
French VIP Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Are you a French speaker ready to take your customer service career to VIP levels
Emerald Zebra are partnering with an innovative service provider dedicated to delivering techoriented highquality services that empower client growth and success. As part of their continuous expansion theyre looking for a FrenchSpeaking VIP Representative to join their team in Limassol and build lasting relationships with their top value customers.
This role offers a 4day work schedule totaling 36 hours per week with shifts running from 8:00 to 17:30 or 14:00 to 23:30. Enjoy a balanced work life rhythm with 4 days on and 3 days off.
What Youll Be Doing:
In this role youll become an integral part of the VIP team managing relationships with highvalue clients by:
- Handling queries requests and potential complaints via email and chat ensuring a personal and premium customer experience.
- Monitoring daily customer activities analyzing player behavior and offering bonuses gifts and rewards aligned with business goals.
- Meeting SLAs for satisfaction response time and quality while contributing innovative ideas to enhance VIP processes.
- Maintaining a strong understanding of the industry to provide timely updates to VIP clients.
- Collaborating with account managers to handle escalations and deliver seamless service.
What Youll Bring
- Fluency in French and proficiency in English.
- Good knowledge of Microsoft Excel
- Very personable sociable and enjoy talking to people from all walks of life
- Great organisation relationship building planning and prioritisation skills with strong attention to detail
- Analytical mind and ability to manage promotional risk
- Selfstarter with a positive cando attitude and good problemsolving skills
- Commitment to provide worldclass service to valuable customers
- Available to work shifts & weekends (8:00 17:30 13:45 23:15)
Whats in It for You
- Salary Range: 25000 to 29000 gross annually (based on experience).
- Work from home or anywhere for up to 5 weeks per year.
- Generous Benefits including an annual loyalty award annual performance bonus group medical plan and food allowance.
- 500 annual allowance for training or selfimprovement.
- Relocation Support
- Daily breakfast Friday drinks quarterly group events and free transportation within Limassol.
- A Unique Company Culture focused on employee wellbeing and a healthy worklife balance.
Apply now and take your career to the VIP level. Send your CV to Margarita Savva:
Employment Type
Full Time
