Deskside support L1
Deskside support L1
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Job Description
Join HTech Supports a leading company in the Technology Information and Internet industry known for its commitment to growth leadership and teamwork. As a Deskside Support L1 you will be part of a dynamic team that provides exceptional technical support and services across more than 50 countries. Established in 2013 HTS has consistently delivered innovative solutions ensuring our clients remain at the forefront of digital transformation. Your role will involve engaging directly with clients offering reliable and efficient deskside support while embodying our values of trust mutual respect and social responsibility. This is a fantastic opportunity to work alongside our skilled engineers and service partners contributing to projects ranging from data communications to unified collaboration. If you are passionate about technology and eager to make a meaningful impact we invite you to be part of our journey in delivering excellence and driving performance on a global scale.
Tasks
- Provide firstlevel technical support to end users for hardware and software issues ensuring prompt resolution and customer satisfaction.
- Assist in the setup configuration and maintenance of desktops laptops printers and other peripherals to ensure optimal performance.
- Log and track incidents using a ticketing system escalating complex issues to highertier support when necessary.
- Collaborate with team members to deliver seamless deskside support services contributing to continuous improvement initiatives.
- Maintain documentation of support activities including troubleshooting steps and solutions to enhance knowledge sharing across the team.
Requirements
- Associates degree in Information Technology Computer Science or a related field or equivalent experience.
- Minimum of 1 year experience in a technical support or helpdesk role preferably in a deskside support environment.
- Strong problemsolving skills and ability to troubleshoot hardware and software issues effectively.
- Excellent communication skills with the ability to interact professionally with clients and team members.
- Ability to work independently and as part of a team demonstrating reliability and a commitment to teamwork.
Benefits
It is a freelance position offering competitive pay with allinclusive compensation.
Join HTech Supports as a Deskside Support L1 to innovate globally ensuring seamless technological advancement for our clients. Be part of a dynamic growing team.
Employment Type
Full Time
