Desktop Services Engineer
Desktop Services Engineer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
No third party candidates
Responsibilities:
Provide Level 2 Desktop Support troubleshooting hardware and software issues on desktop laptop and tablet computers
Use remote control tools to assist offsite users when needed
Configure deliver and install new computers and peripherals for new hires
Provide detailed and accurate documentation on incidents and service requests worked within ticket tracking system
Prioritize workload based on service level agreements
Act as a technical resource to others to resolve problems or issues
Anticipate customer needs and proactively identify solutions
Plan prioritize organize and complete work to meet established objectives
Mandatory Skills Description:
High School Diploma or GED Equivalent
3 or more years of experience as a Desktop Support Technician
3 or more years of experience with PC operating systems
3 or more years of experience in a customer service role
3 or more years of Technology Support experience
3 or more years of experience with MS Office (including Outlook Word Excel and PowerPoint)
Must have reliable transportation
Must be able to lift up to 50 pounds of computers or other IT equipment
NicetoHave Skills Description:
Bachelors Degree or higher level of education preferred
CompTIA A Certification preferred
Experience with Networking Principles Internet Protocol Suite (TCP/IP) Local Area Networks (LAN) and Wide Area Networks (WAN)
Employment Type
Full Time
