Associate Technical Assessment Consultant 1 FTE

Why you ll love Softchoice:

We are a technology company that equips organizations to be agile and innovative and for their people to be productive creative and happier at work. That means moving them to the cloud helping them build the workplace of tomorrow and enabling them to make smarter decisions about their technology portfolio. By doing these things we create success faster and in circumstances otherwise not possible.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging continuously striving to do what s good for our people and communities.

The impact you will have:

The Softchoice Assessment services are designed to help our customers save time money and reduce their exposure to risk in key areas within defined IT categories such as Datacenter Networking Storage and Cloud.

As an Associate Technical Assessment Consultant you will be tasked with analyzing and ultimately managing customer consultations from PreSales to Deliverable handover. They are expected to manage milestones and client communication throughout the project. As an expert within the various portfolios the role requires an ability to effectively transfer and distill knowledge. Portfolios include but are not limited to Cisco Desktop and Server Virtualization Datacenter Cloud and Storage.

What you ll do:

• Engage with customer to perform data collection which includes but is not limited to setting up remote connections and analysis tools on the customer s environment or guiding the customer through the setup activities.
  
• Utilizes analytical techniques to resolve standard & complex technology issues
  
• Use standard tools and techniques to complete an analysis of the customer data against their business requirements
  
• Conducts complex activities associated with own area of technical expertise to achieve defined results
  
• Track project activities and milestones within Salesforce to provide visibility to stakeholders
  

Build strong cross functional relationships across sales delivery support and customer success teams in order to ensure a seamless endtoend customer experience

• Manage point time relationship with external clients
  
• Create the customer facing deliverable document based on templates
  
• Makes suggestions for new approaches to conduct work activates and issue resolution
  
• Works under general supervision responding to conventional queries from stakeholders and provides technical/ functional information Specialize in at least 2 core technologies and provide input on best practice standards and tools to continue enhancing the solution and their deliverable.
  
• Provide ongoing mentorship to the rest of the practice around core technologies.
  
• Actively working towards being versed in all technologies covered by Assessment Services offerings Provide regular input on technical practices/process and resources related to own portfolio Mentor Junior Team Members (applicable to consultant and Sr. consultant)
  
  

Requirements