Business Manager
Business Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Business Manager will act as an entrepreneur and take ownership of the Guerlain Boutique driving for sales results and providing a bestinclass luxury client experience for all brand axes to establish long term relationships. Inspire and influence the Guerlain selling ceremony by acting as a brand ambassador and coaching and developing the Boutique team.
The Business Manager will also be responsible for executing the business strategies as developed by Corporate and providing onsite retail sales support. Support is achieved through continuous training and motivation of Beauty Advisors and Selling Specialists assisting in planning and executing all special event programs and providing consistent communication with all partners.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Act as a Guerlain Brand Ambassador
- Embody and communicate Guerlains savoirfaire heritage and values.
- Be an expert; enable a clientoriented mindset and promote the vision of luxury and modernity.
Act as an Entrepreneur
- Be creative and innovative; a true problem solver. Contribute to the continuous improvement of the market with a test and learn approach. Identify opportunities and present forwardthinking solutions.
- Create strong relationships with key business partners both in stores and in the Corporate office.
- Provide regular feedback to the Corporate office and contribute by sharing best practices with other Guerlain retail locations and counterparts.
- Act as a business developer of Customer Retention Management (CRM) by creating and growing the client base.
- Perform sales analysis and propose actions for improvement in partnership with the National Sales Director. Stay current with market trends.
- Propose and implement methods to connect with clients and build longterm relationships.
- Identify and analyze strengths and opportunities within the boutique and create action plans to grow the business in partnership with the National Sales Director.
- Always strive for more; be open to coaching and feedback and selfdevelopment.
Manage the Guerlain Boutique
- Achieve established retail and net sales goals as set forth by Corporate.
- Build a network of highperforming Beauty Advisors and Selling Specialists.
- Manage team of Beauty Advisors and Selling Specialists including but not limited to hiring coaching scheduling and payroll.
- Partner with Education in the training and development of Beauty Advisors in line with the ambition of Guerlains elevated Client experience.
- Responsible for regular coaching and feedback conversations with retail team members including but not limited to daily realtime coaching monthly productivity conversations etc. Empower the team and set them up for success.
- Provide a customized service experience which includes offerings exclusive to the Boutique.
- Ensure achievement of the boutiques sales targets and key performance indicators (KPI) of the Guerlain Scorecard (Retail and CRM).
- Create and foster longterm relationships with clients and develop client loyalty.
- Strive for operational excellence including but not limited to merchandising guidelines grooming and daily responsibilities.
- Facilitate the communication and logistical execution of store events and promote instore animations.
- Manage boutique operations efficiently: sales analysis and reporting with key KPI stock management placing orders and managing shift schedule for team members.
- Collaborate with corporate office and proactively provide feedback for continuous improvement.
- Build relationships with Saks partners; act as a liaison between the retailer and Guerlains Corporate office
- Work with retail store management to ensure the proper planning and execution of product launches promotions and special events.
- Negotiate with store personnel to gain space and improve locations for all threeproduct axis in partnership with the National Sales Director
- Implement the corporate merchandising guidelines to ensure the companys brand image is properly represented.
- In partnership with visual merchandising implement the corporate merchandising guidelines to ensure the companys brand image is properly represented and all seasonal updates are fully executed.
- Manage and execute operational needs for the boutique. Manage stock needs and communicate to AE and Planner.
- Manage the stock person and identify priorities for the sales floor.
- Organize and execute annual physical inventory.
- Conduct all other jobrelated activities.
SUPERVISION RECEIVED
Account Executive
National Sales Director
SUPERVISION EXERCISED
Beauty Advisors
Selling Specialists
Working Conditions
Limited travel required (510%)
Qualifications :
- 5 years of prestige beauty fragrance and/or skincare sales and management experience with a strong understanding of details and service.
- Prior experience as Business Manager Sales and/or Training.
- Passionate about Guerlain and its values and be able to convey this passion to the team and the clients.
- Empathetic and positive resultsoriented and with an entrepreneurial mindset to develop the business.
Additional Information :
This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Duties responsibilities and activities may change or new ones may be assigned at any time with or without notice.
All your information will be kept confidential according to EEO guidelines.
LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise performance and tenure.
While the published salary range is a good faith reflection of the targeted salary level for the position LVMH Inc. reserves the right to pay outside of the published range of $65000$75000.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
