Customer Service Administrative Support Bahrain

This Position is Contingent on Contract Award. 

International SOS is looking for qualified individuals to be Customer Support/Administrative Support for The Navy Fleet and Family Support Program (FFSP.) The FFSP serves active duty members of the Navy Marine Corps Army and Air Force plus their eligible family members; active duty members of foreign military services who are stationed in the area; reserve military personnel and their family members when they are eligible for military medical care military members designated as severely wounded ill and injured and their identified caretakers and on a space available basis military retirees and their family members and widows eligible family members of military decedents and other groups as directed and authorized by higher authorities in response to special circumstances. 

Key Responsibilities:

• Receive screen and direct callers and walkin customers to the appropriate FFSP staff. 
• Provide general basic information and referral of customers to military and community resources utilizing other FFSP staff for more indepth complicated requests for information. 
• Enroll and schedule customers in briefs workshops and classes and individual appointments when not provided through centralized scheduling. 
• Provide administrative and clerical services. 
• Provide a variety of administrative support functions e.g. finalizing official correspondence preparing military messages making travel arrangements distributing mass mailings managing files taking messages for staff. 
• Provide a variety of Counseling and Advocacy Program administrative support functions e.g. preparing and finalizing official correspondence data entry attending and taking minutes at meetings scheduling appointments screening and directing potentially distraught and/or difficult callers or walkin clients managing files maintaining referral and community resource directories. 
• Ensure that information and referral services provided are entered and counted in FFSMIS. 

Qualifications :

Required Skills and Knowledge:

• Educational qualifications include a high school diploma/GED. Demonstrated customer service experience and sound working knowledge of computers and office automation software is required as identified in Tasks 4.2.13 and 4.5.1. 
• Individual should be detailoriented selfmotivated and able to work autonomously.

Required Work Experience: 

• Demonstrated experience providing customer service and administrative support services is required.  
• Customer Service and Administrative Support employees shall possess a broad range of specialized work experience including multitasking multiline telephone systems and general front office skills. 
• Possess a general understanding sensitivity and empathy for sailors and family members from diverse racial ethnic and socioeconomic backgrounds. 
• Knowledge of the FFSMIS system is desired but not required. 
• Working knowledge of Microsoft Word Excel PowerPoint and SharePoint. 

Additional Information :

Pay range is based on several factors and may vary in addition to a full range of medical financial and/or other benefits. Final salary and offer will be determined by the applicants background experience skills internal equity and alignment with geographical market data.

Compensation  Min: $18hr        Max: $23hr 

Benefits Fulltime positions are eligible for our comprehensive and competitive benefits package including medical dental vision and basic life insurance. Additional benefits include a 401k plan paid time off and an annual bonus.  International SOS complies with all federal state and local minimum wage laws 

International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race color religion gender sexual orientation gender identity national origin age disability genetic information marital status amnesty or status as a covered veteran in accordance with the applicable federal state and local laws. 

International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race color religion gender sexual orientation gender identity national origin age disability genetic information marital status amnesty or status as a covered veteran in accordance with applicable federal state and local laws.

Remote Work :

No

Employment Type :

Fulltime