Senior Operations Manager German
Senior Operations Manager German
Posted on :
30-01-2025
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1 Vacancy
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Job Description
David Kennedy Recruitment is working with a BPO companythat is looking to recruit a German speaking Senior Operations Manager to join their offices in Timisoara.
Position: Senior Operations Manager
Location: Timioara Romania
Work model: Onsite
Employment type: Fulltime
DUTIES AND RESPONSIBILITIES:
- Oversee and manage all operational activities ensuring alignment with the signed Statement of Work (SOW) and company objectives.
- Lead the performance of the program driving adherence to SLAs KPIs and fostering a culture of continuous improvement.
- Improve the effectiveness and efficiency of crossfunctional support services (Recruitment Training Quality HR IT Finance) through enhanced coordination and communication.
- Implement and monitor quality control measures to ensure that deliverables meet high standards and drive team performance.
- Spearhead initiatives and process improvements that contribute to the longterm success and operational excellence of the organization.
- Contribute to the development and presentation of business development proposals influencing strategic direction.
- Set operational objectives and manage the delegation of tasks to Team Leads ensuring optimal productivity skill development and customer satisfaction.
- Actively participate in both shortterm and longterm strategic planning as a senior member of the management team.
- Balance the needs of key stakeholders aligning team efforts with overall business goals and objectives.
- Manage and motivate Team Leaders and Associates driving performance to consistently meet or exceed SLAs and KPIs.
- Lead and deliver complex client engagements identifying and implementing creative and effective business solutions.
- Regularly engage in customer reviews forecasting and planning sessions for both daytoday operations and peak/seasonal demands.
- Ensure superior customer service by thoroughly understanding client needs and proactively addressing any challenges or opportunities.
REQUIREMENTS:
- Fluent in German (B2 or above) with strong proficiency in both written and spoken communication as well as English (B2) fluency.
- A Bachelors/College Degree or higher (Post Graduate Diploma/Masters Degree) in any field.
- At least 10years of experience in a related field preferably in retail or a similar industry.
- 23 years of experience in a senior managerial or leadership role with a focus on operations management.
- Previous experience in managing a large team approx. 50100 team members.
- Experience in managing technical service customer service or equivalent functions is highly preferred.
- Previous experience in managing contact center operations particularly within the online retail sector is a strong plus.
- Strong strategic thinking with extensive handson experience in operations management and performance optimization.
OFFER:
- Dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach career potential
- Warm team atmosphere and fun team events
- Private health insurance.
Employment Type
Full Time
Key Skills
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