Senior Operations Manager - German - Timisoara
Senior Operations Manager - German - Timisoara
Posted on :
30-01-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Position: Senior Operations Manager
Location: Timisoara Romania
Work model: Onsite
Employment type: Fulltime
DUTIES AND RESPONSIBILITIES:
- Oversee and manage all operational activities ensuring alignment with the signed Statement of Work (SOW) and company objectives.
- Lead the performance of the program driving adherence to SLAs KPIs and fostering a culture of continuous improvement.
- Improve the effectiveness and efficiency of crossfunctional support services (Recruitment Training Quality HR IT Finance) through enhanced coordination and communication.
- Implement and monitor quality control measures to ensure that deliverables meet high standards and drive team performance.
- Spearhead initiatives and process improvements that contribute to the longterm success and operational excellence of the organization.
- Contribute to the development and presentation of business development proposals influencing strategic direction.
- Set operational objectives and manage the delegation of tasks to Team Leads ensuring optimal productivity skill development and customer satisfaction.
- Actively participate in both shortterm and longterm strategic planning as a senior member of the management team.
- Balance the needs of key stakeholders aligning team efforts with overall business goals and objectives.
- Manage and motivate Team Leaders and Associates driving performance to consistently meet or exceed SLAs and KPIs.
- Lead and deliver complex client engagements identifying and implementing creative and effective business solutions.
- Regularly engage in customer reviews forecasting and planning sessions for both daytoday operations and peak/seasonal demands.
- Ensure superior customer service by thoroughly understanding client needs and proactively addressing any challenges or opportunities.
REQUIREMENTS:
- Native/Fluent in German with strong proficiency in both written and spoken communication as well as English (B2) fluency.
- A Bachelors/College Degree or higher (Post Graduate Diploma/Masters Degree) in any field.
- At least 10 years of experience in a related field preferably in retail or a similar industry.
- 23 years of experience in a senior managerial or leadership role with a focus on operations management.
- Previous experience in managing a large team approx. 50100 team members.
- Experience in managing technical service customer service or equivalent functions is highly preferred.
- Previous experience in managing contact center operations particularly within the online retail sector is a strong plus.
- Strong strategic thinking with extensive handson experience in operations management and performance optimization.
OFFER:
- Dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach career potential
- Warm team atmosphere and fun team events
- Private health insurance.
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
