Team Lead
Team Lead
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Key Qualifications:
- Amenable to work in shifting schedules.
- Amenable to work ONSITE (TAGUIG).
- Able to start ASAP
Education and Other Requirements:
- Minimum experience of 4 years with customer service in the BPO/BPM industry
- Bachelors degree in any course
- A minimum of 3 years in the role of a Team Leader MUST HAVE HANDLED A TEAM OF AGENTS DOING VOICE OR INBOUND CALLS.
- Willingness to work in rotational shifts
Job Responsibilities:
- Effectively manage teams including tasks such as resource planning career planning performance management attrition management etc.
- Handle User/customer escalations and formulate actions to resolve any concerns and ownership till resolution
- Regularly formulate and execute internal and external governance
- Effectively handle client escalations and formulate actions to resolve any concerns
- Work with the operations managers to obtain necessary resources like training and support for the teams requirements
- Familiarize the team with the latest process update and changes team and individual targets
- Identify process improvement ideas mentor team members on implementing improvement ideas/Six sigma/lean projects
Benefits:
- HMO for Employee and 2 Dependents (On Day 1)
- Quarterly performance bonus
- Outstanding career development opportunities
- 24 Leaves Annually
Employment Type
Full Time
