Lead Assistant Manager - Process Training
Lead Assistant Manager - Process Training
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1 Vacancy
Job Description
Location: MOA Pasay
Work setup: Hybrid
Qualifications:
- Classroom Management/Modules/Uptraining/Initiatives/Quality
Help the Training Manager oversee or coordinate the different training requirements for the program and its projects in the assigned account/s.
Monitor coach and mentor trainers to help develop the required skill sets.
Develop training materials activities and assessments.
Facilitate training classes as needed.
Help the (Senior) Training Manager and/or AVP gather measure and analyze data to gauge the effectiveness of the training program and its parts/projects on a regular basis.
Conduct trainer interviews and strengthen bench resources through the Training Apprenticeship Program.
Protects the confidentiality of client and adheres to company policies regarding confidentiality.
Create a positive work environment by acknowledging agent and team contributions soliciting input and offering personal assistance when needed.
Ensure compliance with internal policies and procedures external regulations and information security standards.
Competencies Required:
- Excellent communication and organization skills
- Very good coaching and training skills
- Ability to communicate effectively to a variety of audiences
- Ability to provide and support a vision and direction
- Ability to implement projects with the highest degree of professionalism and ensure follow through and evaluation of their effectiveness
- Ability to work with minimum supervision and in a continually challenging environment
- Ability to analyze learning needs and assist in the development of customized modules and initiative
Employment Type
Full Time
