Client Benefits Services Specialist
Client Benefits Services Specialist
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$ $ 20 - 24
1 Vacancy
Job Description
The Client Benefits Services Specialist will act as a liaison with personnel at various agencies including but not limited to Social Security Administration (SSA) Bureau of Family Assistance (BFA) Veterans Affairs (VA) Medicaid Administration Services. Also will ensure that clients obtain optimal benefits and that the Agency obtains maximum revenues.
Essential Responsibilities:
Maintain Medicaid coverage for clients that Moore Center is authorized representative
complete annual Medicaid Redeterminations
complete applications for financial assistance for BFA benefits as appropriate
report major changes in SSA benefits to BFA when TMC is representative payee (e.g. change from SSI to SSDI
etc.)
report client changes in employment and/or wages as appropriate
report SSA representative payee changes to BFA when TMC starts/stops acting as representative payee for a client
responsible for timely resolution of all Medicaid issues related to authorized representative clients
Maintain Social Security benefits for clients that Moore Center is representative payee
complete applications for SSA benefits as appropriate
complete & track annual SSA Representative Payee Reports
complete Social Security Disability Update Reports
report client changes in employment and/or wages as appropriate
monthly wage reporting to SSA for SSI recipients
responsible for timely resolution of all issues
Obtain maintain and track all information related to client benefits and wages (Client Info Sheets)
Process and approve all Representative Payee client check requests in compliance with Medicare and SSA regulations.
Conduct monthly review of TMC Representative client accounts for accuracy and compliance with SSA regulations
Coordinate with Representative Payee Specialist Business Office staff to ensure receipt and distribution of revenues generated from client benefit programs which includes:
a) Monitor Representative Payee Client Account
b) Ensure revenue meets room and board costs
c) Complete/submit monthly room & board reports
d) Monitor costofcare billing and revenue
e) Facilitate appropriate distribution of personal needs allowances
f) Attend ad hoc meetings with The Moore Center (TMC) Accounts Receivable staff to review outstanding room and board and costofcare balances
g) Responsible for timely resolution of all issues
h) Approve check requests for payment processing from TMC client account
Track hospitalizations/incarcerations for TMC clients as well as to report hospitalizations/incarcerations to SSA and BFA when TMC is Representative payee and/or Authorized Representative
Enroll clients into a Medicaid Care Management plan and track related issues
Promptly generate process and distribute all documents as necessary including but not limited to State and Federal Benefit notices
Attend meetings and trainings as appropriate
Generate routine and ad hoc reports
Teamwork regular attendance in the office and facetoface interaction are essential job functions
Complete other duties and responsibilities as assigned
Requirements
Qualifications:
Education and Experience
Associate s degree or equivalent
Broad knowledge and at least 3 years experience in software applications including but not limited to Microsoft Office Suite and database systems; experience in developmental services preferred
Knowledge of Medicaid and Social Security preferred
Valid driver s license and access to a safe operating vehicle during scheduled working hours
$100000/300000 Automobile Liability Insurance
Skills and Abilities
Demonstrate a commitment to The Moore Center s values
Comply with all state agency and department policies and procedures
Ability to work independently and as part of an interdisciplinary team
Demonstrate a strong emphasis on customer service skills both to our clients and all staff
Detailoriented with strong math skills
Ability to meet deadlines
Possess strong time management and organization skills including the ability to prioritize multiple tasks and ensure timely follow through
Demonstrate creative innovative thinking and problem solving
Interact effectively with people of varied educational socioeconomic and ethnic backgrounds skill levels and value systems
Demonstrate excellent verbal and written communication skills
Demonstrate proficiency in Microsoft Office including Word Excel Outlook and the ability to master new software
Benefits
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Qualifications: Education and Experience Associate s degree or equivalent Broad knowledge and at least 3 years experience in software applications including, but not limited to, Microsoft Office Suite and database systems; experience in developmental services preferred Knowledge of Medicaid and Social Security preferred Valid driver s license and access to a safe operating vehicle during scheduled working hours $100,000/300,000 Automobile Liability Insurance Skills and Abilities Demonstrate a commitment to The Moore Center s values Comply with all state, agency and department policies and procedures Ability to work independently and as part of an inter-disciplinary team Demonstrate a strong emphasis on customer service skills, both to our clients and all staff Detail-oriented with strong math skills Ability to meet deadlines Possess strong time management and organization skills, including the ability to prioritize multiple tasks and ensure timely follow through Demonstrate creative, innovative thinking and problem solving Interact effectively with people of varied educational, socioeconomic and ethnic backgrounds, skill levels and value systems Demonstrate excellent verbal and written communication skills Demonstrate proficiency in Microsoft Office, including Word, Excel, Outlook, and the ability to master new software
Employment Type
Full Time
