Customer Service Representative - Service Repair Support
Customer Service Representative - Service Repair Support
Posted on :
24-01-2025
Employer Active
1 Vacancy
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Job Description
This is a remote position.
Work Schedule: Monday to Friday 9:00 AM 6:00 PM NSW with 1 hr unpaid lunch in between 8hrs/day 40hrs/week
Responsibilities
- Answer incoming calls with a warm professional demeanor and accurately address customer inquiries regarding repairs sales and other services.
- Efficiently book customers in for repairs ensuring seamless scheduling and a positive customer experience.
- Assist customers with selecting the right services answering product and pricing inquiries and offering solutions tailored to their needs.
- Build and maintain strong relationships with customers by consistently providing exceptional service understanding their needs and anticipating their concerns.
- Act as a liaison between customers and the technical team promptly addressing any issues or concerns and providing updates when necessary.
- Maintain accurate records of customer interactions transactions and feedback in our CRM system.
- Collaborate with the team to continuously improve processes and workflows ensuring an exceptional customer experience at all touchpoints.
- Stay uptodate with company products services and industry trends to provide accurate and relevant information to customers.
Requirements
- Excellent verbal communication skills with a clear and confident speaking voice.
- Exceptional listening and problemsolving skills with a genuine passion for helping people.
- A minimum of 2 years of experience in customer service preferably in a call center or phonebased role.
- Strong organizational skills and the ability to multitask effectively in a fastpaced environment.
- Proficiency in using CRM systems and other customer support tools.
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Employment Type
Full Time
Company Industry
Key Skills
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