Systems Support Specialist
Systems Support Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Craft Seamless Stays Through Technology
Placemakr is reshaping the hospitality industry by blending the comforts of home with hotel luxury. Since 2017 they ve created techdriven flexible living experiences in America s most dynamic cities. This isn t just hospitality it s hospitality reimagined. Be part of a team transforming how people stay live and connect in spaces designed for both convenience and community.
Job Description
As a Systems Support Specialist you will configure deploy maintain and support software solutions in a dynamic technology environment. Collaborating with crossfunctional teams you ll oversee property management software manage project timelines and ensure seamless onboarding setup and system maintenance while providing technical support to drive operational excellence and innovation.
Shift: 9:00 AM 6:00 PM (EST)
Work setup: Onsite Bogot
- Set up configure maintain and become a subject matter expert (SME) for the following systems:
- Microsoft technologies including O365 administration
- Hardware procurement
- Hotel PMS systems (Apaleo)
- Channel manager and GDS connections (Siteminder)
- Guest journey and communications (HubSpot)
- Precheck systems (Autohost)
- Internet booking engine (Detco)
- Revenue solutions (Flyr)
- Housekeeping software (Breezeway)
- OTA configuration (Booking.com Airbnb Expedia)
- Credit card processing systems (Adyen)
- Provide ongoing support and troubleshooting for all systems manage user additions moves and changes and conduct software audits according to established schedules.
- Manage projects sequence tasks and troubleshoot issues with listed systems leveraging a creative problemsolving mindset across multiple property setups and existing operations.
- Lead systems onboarding and training coordinating site and unit builds with other departments and creating internal training documentation for the team.
- Troubleshoot and resolve technical issues during implementation to ensure quality assurance.
- Maintain and create detailed documentation of system configurations processes best practices user guides and training materials.
- Collaborate with crossfunctional teams (development support and sales) to align project goals and effectively communicate with clients and stakeholders.
- Identify opportunities for process improvements and operational efficiencies.
- Perform additional duties and responsibilities as assigned.
Requirements
The Qualifications We Seek
- Strong ability to navigate and learn new systems efficiently.
- Proven experience in configuring systems.
- Excellent independent problemsolving skills and high attention to detail.
- Prior experience with software such as O365 Apaleo HubSpot and Breezeway.
- Previous experience with hotel multifamily or property management software is preferred.
- Experience with hospitality software systems.
- Exceptional organizational skills and the ability to manage multiple projects simultaneously.
- Demonstrated expertise in software implementation configuration or project management.
- Outstanding communication and interpersonal skills.
Benefits
Exciting Perks Await!
- 5 days work week
- Weekends off
- 20 vacation days in total
- Prepaid medicine
- Fullycustomized Emapta laptop and peripherals
- Indefinite term type contract
- Direct exposure to our clients
- Career growth opportunities
- Diverse and supportive work environment
- Prime Office Locations Bogot and Medellin
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit )
About the Client: Where Home Meets Hospitality
Our client Placemakr redefines flexible living by merging the comforts of home with the conveniences of a hotel. With properties across America s mostloved cities they offer a smarter way to stay catering to shortterm longterm and everything in between. Backed by innovation and a passion for seamless experiences Placemakr stands at the forefront of the hospitality industry.
Your Future Team at Emapta Latam
Join Emapta Latam a trailblazer in personalized outsourcing solutions since 2010. With over 800 global clients and a team of 9300 professionals we provide competitive compensation stateoftheart facilities and a supportive work environment. We re committed to your growth offering unparalleled opportunities to thrive. Apply now to be part of this journey where your skills are valued and your ambitions are realized.
#EmaptaExperience #EmaptaEra
The Qualifications We Seek Strong ability to navigate and learn new systems efficiently. Proven experience in configuring systems. Excellent independent problem-solving skills and high attention to detail. Prior experience with software such as O365, Apaleo, HubSpot, and Breezeway. Previous experience with hotel, multi-family, or property management software is preferred. Experience with hospitality software systems. Exceptional organizational skills and the ability to manage multiple projects simultaneously. Demonstrated expertise in software implementation, configuration, or project management. Outstanding communication and interpersonal skills.
Employment Type
Full Time
