Customer Service Representative
Customer Service Representative
Posted on :
22-01-2025
Employer Active
1 Vacancy
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Job Description
DeckMart is looking for a dynamic Customer Service Representative to join our team. The ideal candidate will have previous experience preferably in building materials or construction industry with excellent communication skills and a passion for building relationships with clients. The role is a permanent fulltime position and it is based in Vaughan ON Canada.
Requirements:
- Greet walkin customers and assist them while making purchases.
- Gain knowledge of DeckMart products to answer customer enquiries.
- Work with customers to resolve complaints process orders and provide information about DeckMarts products and services.
- Take order(s) create Invoice(s) and process payment(s).
- Communicating with customers to organize pickups deliveries and dropoffs
- Prepare package(s) and arrange shipment(s) for website order(s) Canada Post Fedex Purolator etc. and pickups
- Support the restocking in the hardware rooms
- Help the Warehouse Manager and/or Assistant Warehouse Manager with monthly/quarterly inventory cycle count
- Accept the return(s) from customer(s) and coordinate with warehouse manager assistant the next steps
- Decrease response time and increase customer service satisfaction.
- Make sure any issues with the orders or customers are flagged and communicated on time to the Warehouse Manager or Assistant Warehouse Manager.
- Take and enter new orders or changing orders into the system prepare the shipping and follow up with clients.
- Work with customers to resolve complaints process orders and provide information about DeckMarts products and services.
- Obtain proper documentation of the orders.
- Listen and respond to customers questions.
- Proactively seek opportunities to engage with new and existing customers to improve their experience with DeckMart.
- Decrease response time and increase customer service satisfaction.
- Drive successful crossteam collaboration
- Engage with the customers with a friendly demeanor
- Provide fast and effective solutions
- Other duties may be assigned.
Qualifications:
- High school diploma
- 3 years of customer service experience in an office retail or industrial environment
- Excellent customer service and time management skills
- Must have effective business communication skills initiative and organizational skills
- Ability to work with little supervision with a high standard for quality attention to detail and cleanliness.
- Ability to work in a fastpaced environment
- Ability to work extended hours which may be required from time to time.
- Computer skills
Benefits:
We offer a competitive total compensation opportunity to grow and collaborative environment. For more information on our company please visit our website at
We thank all applicants for their interest; however only those under consideration will be contacted. For other opportunities at DeckMart Building Supplies join us at
We are a familyoriented organization and we are proud of our diverse and inclusive workforce. All applicants will be considered for employment regardless of their race color religion gender identity or expression sexual orientation national origin genetics disability age veteran status or any other characteristic protected by applicable laws regulations or ordinances. If you need assistance and /or a reasonable accommodation due to a disability during the application or the recruitment process please send us an email to:
Please apply directly to our current career opportunities at
Please no recruitment agencies!
Education
*High school diploma *3+ years of customer service experience in an office, retail or industrial environment *Excellent customer service and time management skills Must have effective business communication skills, initiative, and organizational skills Ability to work with little supervision with a high standard for quality, attention to detail, and cleanliness. *Ability to work in a fast-paced environment *Ability to work extended hours, which may be required from time to time. *Computer skills
Employment Type
Full Time
Key Skills
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