Head of Hailing Operations
Head of Hailing Operations
Posted on :
24-01-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
1. Customer Base Growth:
- Develop and implement strategies to expand our customer base across rides flash trucks and corporate services.
- Work closely with marketing and sales teams to drive customer acquisition and retention initiatives.
2. Performance Targets:
- Achieve expected active customer numbers and ensure we meet yearend exit ride and revenue targets as approved by the board.
- Monitor and report on the performance of rides flash trucks and corporate businesses ensuring alignment with strategic goals.
3. Supply Chain Management:
- Grow the supply for hailing business services to meet ride fulfillment targets and ensure timely delivery.
- Maintain strong relationships with drivers merchants and other stakeholders to ensure a seamless service experience.
4. Operational Excellence:
- Drive internal and external teams to deliver highquality service to customers drivers and merchants.
- Create and implement effective workflows that support our strategy and enhance operational efficiency.
5. Customer Support and Satisfaction:
- Ensure minimal late order levels and efficient handling of returns and undelivered orders.
- Oversee support hotline services to maintain high levels of customer satisfaction and resolve issues promptly.
6. Financial Management:
- Deliver on P&L numbers and ensure we meet planned financial performance through effective leadership and performance management.
- Collaborate with finance and operational teams to track progress and adjust strategies as necessary.
7. Service Excellence:
- Continuously improve the customer experience across all service verticals focusing on innovation and quality.
- Implement best practices in support functions to enhance service delivery.
Requirements
- Bachelor s degree in Business Administration Operations Management or a related field; MBA preferred.
- Proven experience in operations management preferably in the transportation or logistics sector.
- Strong leadership skills with the ability to drive teams towards common goals.
- Excellent analytical and problemsolving abilities.
- Exceptional communication and interpersonal skills.
- Experience with P&L management and financial performance tracking.
Bachelor s degree in Business Administration, Operations Management, or a related field; MBA preferred. Proven experience in operations management, preferably in the transportation or logistics sector. Strong leadership skills with the ability to drive teams towards common goals. Excellent analytical and problem-solving abilities. Exceptional communication and interpersonal skills. Experience with P&L management and financial performance tracking.
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
