Remote Guest Relations Operations Manager
Remote Guest Relations Operations Manager
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Job Description
Empowering Growth in Property Development
Immerse yourself in the innovative world of Hush Property Developments a thriving property development and investment company. Founded in 2013 our client is led by seasoned professionals dedicated to continuous learning and growth. Hush stands out in the UK market fostering a culture of mentorship and innovation and offering unparalleled expertise in property investment.
Job Description
As a Remote Guest Relations & Operations Manager you will be the cornerstone of guest satisfaction and operational excellence. From managing inquiries to streamlining operations your role will ensure seamless experiences for guests and elevate property performance across platforms.
Job Overview
Shift: UK Shift (9:00 AM 5:00 PM UK)
Work Setup: Remote/Work from Home Sri Lanka
Your Daily Tasks
- Serve as the primary contact for guest inquiries complaints and feedback.
- Ensure professional and timely responses across all communication channels.
- Resolve escalated issues and collaborate with local contractors when needed.
- Utilize Guesty to automate communications and manage bookings.
- Coordinate with cleaners and maintenance teams to guarantee guestready properties.
- Monitor and update property listings for accuracy.
- Implement operational improvements and address recurring issues proactively.
- Manage Stripe for guest payments and address chargebacks effectively.
- Implement fraud prevention tools and draft dispute responses.
- Use Basecamp for task tracking and standard operating procedures (SOPs).
- Train team members on tools like Guesty Stripe and Basecamp.
- Generate performance reports and recommend actionable improvements.
- Collaborate with team members and local providers to optimize operations.
Requirements
The Qualifications We Seek
- 23 years in hospitality operations or guest relations.
- Proven expertise with Guesty Property Management System (required).
- Experience with Stripe payment systems and chargeback resolution.
- Strong problemsolving and analytical abilities.
- Excellent written and verbal English communication skills.
- Proficiency in remote collaboration tools like G Suite and Basecamp.
- Familiarity with fraud prevention tools or techniques.
- Flexibility to work UK business hours and handle urgent escalations including weekends when necessary.
Benefits
Exciting Perks Await!
- Competitive package
- Medical and life insurance
- Remote/workfromhome arrangement
- Standard government and Emapta benefits
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit )
- Modern wellequipped offices (when needed)
- Fun employee engagement activities
- Mentorship and exposure to global leaders and teams
Who Are We
Join us at Emapta and let your professional journey take flight in the heart of Sri Lankan culture! As a premier destination for the BPO industry Sri Lanka s top talent is among the best in the Eastern market. Emapta opens doors to international opportunities enabling you to grow your career without leaving the country s vibrant heritage.
With over a decade of success and 700 international clients Emapta offers a strong foundation for growth. Our culture of innovation collaboration and learning ensures your success while maintaining a harmonious worklife balance. At Emapta you re not just an employee you re part of a community.
#EmaptaExperience
The Qualifications We Seek Experience: 2-3 years in hospitality operations or guest relations. Proven expertise with Guesty Property Management System (required). Experience with Stripe payment systems and chargeback resolution. Skills: Strong problem-solving and analytical abilities. Excellent written and verbal English communication skills. Proficiency in remote collaboration tools like G Suite and Basecamp. Familiarity with fraud prevention tools or techniques. Work Hours: Flexibility to work UK business hours and handle urgent escalations, including weekends when necessary.
Employment Type
Full Time
