Senior Sales Operations Analyst Portfolio Companies
Senior Sales Operations Analyst Portfolio Companies
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Job Description
Our mission is to elevate leading brands through unforgettable digital connections with their customers. Sitecore delivers a composable digital experience platform that empowers the worlds smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader Sitecore is the leading company bringing together content commerce and data into one connected platform that delivers millions of digital experiences every day. Thousands of bluechip companies including American Express Porsche Starbucks LOral and Volvo Cars rely on Sitecore to provide more engaging personalized experiences for their customers. Learn more at Sitecore.com. Sitecores foundation is our diverse group of passionate smart innovative and collaborative individuals located across four continents and over 25 countries. Having a wide range of perspectives experiences and skills is what makes us the company we are today. The Sitecore values are what drive and unite us across the globe.
Job Summary
We are seeking a detailoriented and analytical Senior Sales Operations Analyst to support our sales team with standardized processes. This role will be responsible for ensuring smooth execution of sales operations maintaining data accuracy and driving efficiencies in sales processes. The ideal candidate will collaborate closely with internal teams to streamline operations leverage AIdriven insights and provide actionable recommendations.
Key Responsibilities
Execute standard sales operations tasks ensuring consistency and efficiency in workflows.
Maintain and update CRM systems (e.g. Salesforce) to ensure accurate and current customer and sales data.
Generate and analyze sales reports dashboards and key performance metrics to provide insights into business performance.
Utilize AIpowered tools for data analysis forecasting and process automation to enhance operational efficiency.
Assist in tracking and reconciling sales quotas incentives and commission calculations.
Assist the deal desk team in reviewing pricing discount structures and contract terms to ensure compliance with company policies and optimize deal profitability.
Identify inefficiencies and recommend improvements in sales operations workflows.
Maintain clear documentation for sales processes and standard operating procedures (SOPs) to ensure process continuity and training support.
Work closely with sales finance and marketing teams to ensure alignment and seamless operations.
Qualifications :
- Bachelors degree in business administration Finance Marketing or a related field.
- 3 4 years of experience in sales operations sales support or a related role.
- Proficiency in CRM platforms (e.g. Salesforce) Microsoft Excel (pivot tables VLOOKUP data analysis) and reporting tools (e.g. Power BI).
- Strong ability to analyze sales data and provide meaningful insights.
- Experience with AIdriven analytics and automation tools to improve sales processes and support datadriven decisionmaking.
- High level of accuracy in managing sales data and processes.
- Ability to follow and improve standardized repeatable processes.
- Strong written and verbal communication skills to effectively collaborate with global teams.
- Ability to work independently prioritize tasks and meet deadlines in a remote work environment.
- Willing to work on SL and NA shifts
Nice to have - Experience with automation tools and process improvement methodologies
- Knowledge of ERP systems and sales forecasting tools.
- Prior experience supporting sales teams in a multinational environment.
Additional Information :
We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles while also valuing inclusive workplace experiences. By fostering a sense of community we drive innovation strengthen connections and nurture belonging. Our commitment ensures you can work in a way that suits you best while also engaging with colleagues to share ideas and build meaningful relationships.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
