Inbound Sales Screener ZR19478JOB
Inbound Sales Screener ZR19478JOB
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USD USD 5 - 800
1 Vacancy
Job Description
This is a remote position.
Mon Fri 9:30 AM 6 PM (EST) includes a 30minute unpaid break
Job Description
As an Intake Screener you ll be the first point of contact for potential healthcare customers playing a crucial role in our client s lead qualification process. You ll handle inbound calls generated from targeted online advertisements using your excellent communication skills to prequalify leads efficiently and effectively. This position offers an exciting opportunity to make a real difference in people s lives while developing your customer service and sales skills in a fastpaced growthoriented environment.
Responsibilities
- Answer inbound calls promptly and professionally representing our client s brand with enthusiasm and expertise
- Follow a carefully crafted script to prequalify leads efficiently ensuring a smooth and positive experience for every caller
- Conduct warm transfers of qualified leads to healthcare agencies maintaining a seamless transition and setting the stage for successful conversions
- Maintain a friendly empathetic and professional demeanor throughout all calls even in challenging situations
- Adhere strictly to HIPAA compliance standards safeguarding sensitive health information at all times
- Collaborate with team members to share best practices and continuously improve our qualification process
- Participate in regular training sessions to enhance your skills and stay updated on healthcare industry trends
Requirements
- Excellent communication skills in English with a clear and friendly phone manner
- Proven experience in customer service and sales roles preferably in a call center environment
- Demonstrated ability to follow scripts while maintaining a natural conversation flow
- Basic understanding of healthcare terminology and the ability to learn quickly
- Proficiency in using CRM systems and call center software
- Strong attention to detail and ability to multitask in a fastpaced environment
- Flexibility to work fulltime hours typically from 9:30 AM to 6:00 or 7:00 PM Eastern Time
- High school diploma required; associate s or bachelor s degree preferred
- Commitment to maintaining confidentiality and adhering to HIPAA regulations
- Ability to meet or exceed performance metrics including handling 2030 inbound calls per day and achieving target qualification rates
Requirements
Experience in Inbound sales and retentionBenefits
Requirements Excellent communication skills in English, with a clear and friendly phone manner Proven experience in customer service and sales roles, preferably in a call center environment Demonstrated ability to follow scripts while maintaining a natural conversation flow Basic understanding of healthcare terminology and the ability to learn quickly Proficiency in using CRM systems and call center software Strong attention to detail and ability to multitask in a fast-paced environment Flexibility to work full-time hours, typically from 9:30 AM to 6:00 or 7:00 PM Eastern Time High school diploma required; associate s or bachelor s degree preferred Commitment to maintaining confidentiality and adhering to HIPAA regulations Ability to meet or exceed performance metrics, including handling 20-30 inbound calls per day and achieving target qualification rates Experience in Inbound sales and retention
Education
N/A
Employment Type
Full Time
