Account Manager
Account Manager
Posted on :
01-02-2025
Employer Active
1 Vacancy
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Job Description
Summary of Responsibilities:
Client Relationship management:
Build trustbased relationships with B2B clients acting as their primary point of contact.
Understand clients goals and challenges to provide tailored solutions.
Account Growth & Retention:
Identify and pursue upselling crossselling and expansion opportunities within accounts.
Develop strategic account plans to maximize clients value and ensure success outlining key goals and growth strategies.
Monitor and manage contract renewals negotiating terms to maximize client and business value.
Client Advocacy & Collaboration:
Advocate for client needs within their internal teams (e.g. product operations customer support to address client needs.
Share insights and best practices with clients to optimize their use of the company s services.
Lead client onboarding processes ensuring smooth transition and adoption of solutions.
Onboarding & Project management:
Manage client projects such as service expansions or new solution integrations aligning timelines and deliverables with client expectations.
Reporting & Insights:
Track key account metrics (satisfaction growth retention) and prepare regular client reports.
Prepare presentations trends and actionable recommendations to clients and internal stakeholders.
Strategic development and Enablement:
Analyze market trends and client data to identify new opportunities for electric mobility solutions.
Develop and deliver training workshops to support clients in adopting the company s infrastructure
Requirements
Bachelor s degree in Business Marketing Communications or a related field.
3 5 years of experience in account management customer success or business development (B2B focus preferred).
Proven ability to manage and grow client relationships while driving retention and satisfaction.
Strong interpersonal and communication skills to engage with diverse client profiles.
Highly organized and detailoriented with the ability to manage multiple accounts and projects simultaneously.
Proficiency with CRM tools (e.g. Salesforce HubSpot) and data analysis is a plus.
Knowledge of the electric mobility or logistics industry is highly valued but not mandatory.
A proactive problemsolving mindset with strong collaboration skills.
Employment Type
Full Time
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