Resort Experience Manager
Resort Experience Manager
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Salary Not Disclosed
1 Vacancy
Job Description
As an Resort Experience Manager you will:
- Strategic Program Development: Conceptualize execute and oversee captivating activities and special event programs rooted in thematic concepts to elevate guest experiences.
- Cultivate Team Synergy: Foster an empowering environment that amplifies team morale fuels motivation and fosters an unyielding sense of unity among team members.
- Financial Management: Develop refine and manage the departmental budget ensuring efficient allocation of resources for optimal outcomes.
- Vendor Collaboration: Directly engage and coordinate with esteemed Westgate vendors such as Resort Recreation and Tourism Management (RR & TM) Orlando Dive Hair Ropes etc. to seamlessly curate and facilitate toptier products programs and services for diverse Activities and Events.
- Personnel Oversight: Conduct comprehensive applicant interviews verify references and oversee the hiring process. Manage payroll inputs reviews and the preparation of timecards for RR & TM staff.
- Policy Development: Establish and refine departmental policies and procedures to streamline operations and ensure stringent adherence to standards.
- Collaborative Leadership: Attend and contribute to weekly staff meetings alongside department heads supervisors and managers to synchronize efforts and foster crossfunctional collaboration.
- Communication and Information Management: Take charge of inputting and updating the resorts information television channel. Prepare comprehensive supervisory reports for incidents and maintain a proactive stance on emergency and safety protocols.
- Recreational Program Oversight: Oversee the daily operations of the RR & TM recreational program ensuring alignment with safety standards and enhancing guest experiences.
- Training Coordination: Facilitate comprehensive CPR and First Aid Training sessions to uphold a secure environment for guests and team members.
- Inventory Management: Maintain accurate inventory records and oversee the procurement of sports and recreation equipment. Responsible for acquiring essential items to sustain the Kids Clubs activities.
- Financial RecordKeeping: Maintain meticulous records of all inventories purchased and distributed by the Activities/Events department aligning with CFI and Westgate accounting standards.
- Safety and Compliance Assurance: Stay updated on the compliance of recreational and sports equipment lakes ponds game rooms and outdoor facilities ensuring they meet and exceed safety standards.
- Marketing and Safety Protocols: Manage the input of the Westgate TV channel promoting special events and disseminating crucial resort information. Act decisively to cancel or halt activities in adverse weather or unsafe conditions prioritizing participant safety.
- Strategic Marketing Support: Design order and distribute impactful marketing materials for resortwide VIP or team member activities and events.
- Adaptive Task Management: Execute additional duties assigned by the General Manager or Director of Resort Operations including requisitioning supplies for activities team member programs the Kids Club and the Activity Center.
This individual must possess and adhere to the following core values:
- Integrity Doing the right thing when no one is looking.
- Passion Creating a positive impact.
- Work Ethic Taking pride in your work.
Additional Information :
Why Westgate
- Comprehensive health benefits medical dental and vision
- Paid Time Off (PTO) vacation sick and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life Disability Accident Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e. hotels cruise resorts restaurants entertainment etc.)
- Advancement & development opportunities
- Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
