German Customer Care Advisor in Lisbon
German Customer Care Advisor in Lisbon
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Job Description
Advance Your Career with Us!
Were searching for an enthusiastic Customer Support Specialist to join our innovative and energetic team. If youre adaptable friendly and excel in a fastpaced environment this role is made for you!
Role Overview:
As a Customer Support Specialist you will manage customer inquiries through phone chat email and social media tackling account technical and financial questions. Your efforts will contribute to greater customer satisfaction and support ongoing improvements to our operations.
Key Responsibilities:
- Deliver exceptional support via phone chat email and social media
- Resolve account setup verification login issues financial queries and technical concerns
- Serve as a trusted advisor particularly for clients in the sports sector
- Respond promptly to customer inquiries feedback and issues
- Foster strong client relationships through clear effective communication
- Ensure service excellence while adhering to company policies
- Propose process enhancements to improve the overall customer experience
Requirements:
- Fluent in German (C2 level)
- Fluent in English (B2 level)
- EU Citizenship or Portuguese Residency Card
- 01 year experience in customer support
- Strong leadership analytical and communication skills
- Eagerness to learn and grow
Why Join Us:
- Attractive Salary: Competitive compensation that values your skills
- Performance Bonus: Recognizing your achievements
- Meal Allowance: Covering your daily meals
- Transportation Support: Assisting with commuting costs
- Health & Life Insurance: Comprehensive protection for your wellbeing
- Onsite Work: Engage and grow in a collaborative office environment
Ready to take the next step in your customer support journey Apply todaywe cant wait to meet you!
Employment Type
Full Time
