Senior Customer Success Manager - FR All genders
Senior Customer Success Manager - FR All genders
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Job Description
Serve as advertiser and agency pointofcontact for all campaignrelated inquiries from start to finish of campaign lifecycle. Your main KPIs are clients conversion and retention. Your scope will include but is not limited to the following:
- Respond to RFPs and client inquiries working closely with Sales directors AdOps and Marketing teams
- Identify opportunities for key accounts and build strong advertising recommendations to meet client needs and objectives
- Expand and develop client relationship (client retention growth renewal and client satisfaction)
- Conduct indepth analysis of campaign performance and develop actionable insights/recommendations for future campaigns in form of postcampaign reports
- Collaborate with AdOps team to secure campaign delivery
- Collaborate with Sales Marketing team to build strong and effective media and insights solutions
Qualifications :
- A first experience in digital advertising and client facing roles is required
- Excellent organizational interpersonal and communication (written and verbal) skills
- Solid computer skills including advanced knowledge of MS suite
- Strong attention to detail and organizational skills; ability to contribute to process improvement inventing and simplifying within existing processes
- Ability to handle multiple priorities
- Strong analytical skills
- Problem identifier and problem solver
- Ability to function equally well independently and as part of a team
Additional Information :
What we offer you:
Additional opportunities as we grow and learn together.
Join our open collaborative culture.
Exciting dynamic projects to work on.
Flexibility.
For the France offices
- Hybrid Work Framework Flexible
- Paternity leave or Coparental leave extended
Living Employee Culture (Events / Trainings / Partys / All hands / Dailymotion tradition) - Career development support (training / internal mobility / compensation cycle / 360 quarter feedback review )
- Highend Health Insurance and Personal Services Vouchers (CESU)
- Paid Time off RTT and Saving time plan (CET)
- Meal Vouchers Public Transport and Bike refund
- European Economic and Social Committee (sport membership/cinemas vouchers/gift vouchers/discount)
Want to learn more about us:
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
