Junior Customer Success Manager all genders
Junior Customer Success Manager all genders
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Job Description
Are you ready to embark on an exciting journey with us We live #own(y)our growth and foster an environment where innovation and personal development go hand in hand.
As a (Junior) Customer Success Manager (all genders) you are an essential part of an experienced team that is responsible for accompanying exciting projects and getting our product onto the parking lots.
Your new role
With your expertise in stakeholder management and implementation you will strengthen our position as a market leader while achieving new successes together with our excellent team as (Junior) Customer Success Manager (all genders). You will analyse the parking processes and organisational structures of our new customers and advise them on how to make the best use of our stateoftheart parking management software.
What to expect
- Enablement: Developing our new customers into experts for our product and advising them on the best possible use of Wemolo
- Onboarding: Structured support for the implementation of Parkdepot through emails phone calls and web demos
- Customer support: Ensuring customer satisfaction by providing expert advice on parking processes with Parkdepot
- Proactive stakeholder management: Collaboration with internal departments and customers to ensure a successful project process
- Process optimisation: Continuous optimisation of our processes by automating individual work steps
Inspire us by
- Background & Experience: You have a degree in economics social or natural sciences or a comparable qualification. Ideally you have already gained some experience in B2B customer service (customer success account management implementation etc.)
- Think out of the box: You work independently and autonomously and impress with your proactivity and solutionorientated thinking
- What sets you apart: Analytical thinking as well as structured and thorough work are among your strengths
- Tools: Confident handling of GSuite and ideally initial experience with CRM tools (Salesforce etc.)
- Language skills & mobility: You speak Italian at a native speaker level as well as business fluent English.
What we offer you
- Flexibility: Our model allows you to tailor your work schedule to your unique requirements ensuring maximum flexibility
- Workation: Work in inspiring locations during your Workation for fresh ideas
- Security: Your workplace security is ensured by our profitable business model
- Measurable goals: Our OKRs allow you to directly measure your impact on our product and company success
- Events: Celebrate our successes at our legendary team events and OKR parties
- Development: Take advantage of our language courses or inhouse training programs to learn new skills
- Equipment: Decide on your own equipment to work efficiently and comfortably
- Dress code: Dress in a way that makes you feel most comfortable
Innovation through diversity
Regardless of your background origin gender identity or individual circumstances its your personality that interests us. Thats why were committed to building a culture of collaboration and respect where every team member has a voice can grow and feels valued with us.
Still here
Then we could be a perfect match!
Employment Type
Full Time
