Technical Onsite support
Technical Onsite support
Posted on :
27-01-2025
Employer Active
1 Vacancy
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Job Description
Role : Technical Onsite support
Location : Mason OH 45040
Location : Mason OH 45040
Skillset :
Minimum 1.5 yrs. hands on experience as deskside/Onsite support/local IT engineer
Experience in Providing Hands & feet Support for Network and Datacentre Equipments/Devices
CCNA or Equivalent experience / knowledge
Strong Microsoft Operating System installation(Win 7 & Win10/11) and troubleshooting skills
Strong experience in troubleshooting MS office (Outlook Word Excel PowerPoint etc.)
Strong desktop support knowledge including hardware software and networking concepts
PC / Laptop hardware repair experience. Ability to achieve HP Repair Certification
Strong skills in Desktops Workstations Notebooks and Printers and Handhelds
Basic understanding of Audio/Video equipment and conference room setup
User account creation for Active Directory Exchange Mailboxes Distribution lists
Remote desktop connectivity applications like SMS Bomgar Live Meeting and Windows Native tools tool. Escalations
Troubleshoot and assist end users with mobile device setup activations and performance issues.
Handheld Blackberry Android & IOS support knowledge
Strong Customer service skills
Strong written and verbal communication skills
Good Understanding of ITIL processes
Hand on Experience on ITSM tools like Service Now
Soft Skills
Excellent communication and conversation skills (Verbal and Written)
Good documentation skills
Good working knowledge of MS OFFICE (Including MS Project and Visio)
Should have a great customer handling skills
Able to handle unforeseen situations
High level of acceptance
Minimum 1.5 yrs. hands on experience as deskside/Onsite support/local IT engineer
Experience in Providing Hands & feet Support for Network and Datacentre Equipments/Devices
CCNA or Equivalent experience / knowledge
Strong Microsoft Operating System installation(Win 7 & Win10/11) and troubleshooting skills
Strong experience in troubleshooting MS office (Outlook Word Excel PowerPoint etc.)
Strong desktop support knowledge including hardware software and networking concepts
PC / Laptop hardware repair experience. Ability to achieve HP Repair Certification
Strong skills in Desktops Workstations Notebooks and Printers and Handhelds
Basic understanding of Audio/Video equipment and conference room setup
User account creation for Active Directory Exchange Mailboxes Distribution lists
Remote desktop connectivity applications like SMS Bomgar Live Meeting and Windows Native tools tool. Escalations
Troubleshoot and assist end users with mobile device setup activations and performance issues.
Handheld Blackberry Android & IOS support knowledge
Strong Customer service skills
Strong written and verbal communication skills
Good Understanding of ITIL processes
Hand on Experience on ITSM tools like Service Now
Soft Skills
Excellent communication and conversation skills (Verbal and Written)
Good documentation skills
Good working knowledge of MS OFFICE (Including MS Project and Visio)
Should have a great customer handling skills
Able to handle unforeseen situations
High level of acceptance
Employment Type
Full Time
Key Skills
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