Sr Staff Engineer Customer Success French Speaker
Sr Staff Engineer Customer Success French Speaker
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Job Description
We are seeking a Senior Staff Engineer for Customer Success (French Speaker) to join our innovative team in Madrid Spain. In this role you will be a key player in empowering our clients to optimize their security operations through automation and streamlined processes.
- Lead the implementation and customization of our security orchestration and automation platform for Frenchspeaking clients
- Develop and deliver training programs to enhance clients understanding and independent use of our solutions
- Collaborate with crossfunctional teams to resolve complex technical issues and respond to product inquiries
- Write custom scripts and conduct system troubleshooting to meet specific client needs
- Analyze client requirements and develop innovative solutions to improve their security operations
- Mentor junior team members and share best practices in customer success strategies
- Contribute to the continuous improvement of our customer success processes and metrics
- Serve as a technical liaison between clients partners and internal teams
Qualifications :
- Fluency in French and English (speaking and writing) is essential
- Bachelors degree in Computer Science Engineering or a related field
- Proven experience in customerfacing roles within the tech industry
- Strong understanding of customer success processes and metrics
- Proficiency in scripting languages such as Python PowerShell or JavaScript
- Indepth knowledge of security products secure coding techniques and the broader security ecosystem
- Experience with Linux system administration and troubleshooting
- Background as a Security Incident Responder or SOC analyst/manager is highly desirable
- Familiarity with cloud computing platforms (e.g. AWS Azure GCP)
- Excellent problemsolving skills and ability to work efficiently under pressure
- Demonstrated experience in mentoring and leadership
- Strong analytical and organizational skills
- Ability to prioritize tasks and manage multiple projects simultaneously
- Innovative mindset with a passion for driving customer success
Additional Information :
The Team
Customer Success Engineers are product experts technical advisors and advocates to enable our customers secure environments. You act as their daytoday technical contact building relationships with them to ensure proper security integrations. This includes guidance for adoption accelerated integrations with new cloud security products realtime support & strategy.Our Engineers provide deep productlevel expertise in initial setup deployments adoption/optimization and resolving escalations. You will work closely with CISOs CTOs and Security Cloud Network and other technical teams throughout the worlds largest and most wellknown organizations.
Our Commitment
Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
