Customer Service Agents Work from Home
Customer Service Agents Work from Home
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0-1years
10 - 10
1 Vacancy
Job Description
Requirements
Requirements
- Deliver exceptional customer service in English and Mandarin through live chat and email.
- Respond promptly to customer inquiries offering expert assistance with wagering and iGamingrelated issues.
- Utilize your industry knowledge to provide accurate information about our products and services.
- Troubleshoot and resolve customer issues efficiently while maintaining a positive brand experience.
- Document and update customer interactions in our system accurately.
- Stay informed on industry trends and updates to enhance customer support.
- Language Proficiency: Fluent in English and Mandarin (both written and spoken).
- Industry Experience: Previous experience in wagering iGaming or online gaming customer support is essential.
- Customer Focus: A strong commitment to providing exceptional customer experiences.
- ProblemSolving Skills: Ability to address and resolve inquiries professionally and efficiently.
- TechSavvy: Familiarity with CRM tools and communication platforms is a plus.
- Team Player: Collaborative mindset with a positive attitude and willingness to support team goals.
Benefits
Benefits
Strong attention to detail Willingness to thrive in a high-paced and highly competitive environment
Education
Tertiary qualification in a relevant field
Employment Type
Full Time
