Field Services Manager
Field Services Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Manage a team of 25 30 technicians across multiple locations.
- Plan and manage shifts oncall rosters and resource productivity.
- Oversee SLA adherence reporting and contract compliance.
- Conduct team training and development to enable highquality service delivery.
- Ensure inventory levels are sufficient across all locations.
- Plan and execute move requests and project work.
- Maintain security compliance and perform access reviews risk assessments and facility inspections.
- Install configure and troubleshoot desktops laptops mobile devices and peripherals.
- Provide handson deskside support for IMACD (Install Move Add Change Dispose) breakfix data migration and refresh activities.
- Perform updates configuration changes and software installations onsite.
- Address technical issues promptly to prevent enduser disruption.
- Manage ticket queues ensuring timely resolution within SLA timelines.
- Collaborate with vendors for warranty repairs and replacements.
- Provide IT support for onsite and offsite events including setup and live troubleshooting.
- Coordinate with Level 3 support and project teams for service enhancements and upgrades.
- Act as a point of contact for escalations and technical/process guidance for team members.
- Ensure enduser requests for ticket status updates are promptly addressed.
- Provide immediate response and IT support for disaster recovery or emergency situations at local sites.
- Participate in an oncall rotation to deliver afterhours support when required.
- 47 years of experience in service delivery and End user hardware and software Configuration troubleshooting.
- Experience with various desktop systems operating systems and diverse technical environments. Excellent customer service orientation and verbal communication skills.
- Experience Supporting Windows Operating Systems MS Office VPN local and Network printing Notebooks and mobile devices.
- Ability to install software for and troubleshoot a wide range of applications.
- Analytical thinking and problemsolving ability.
Employment Type
Full Time
