Business Support Associate
Business Support Associate
Employer Active
Job Description
Business Support Associates (BSA) provide the highest level of customer service to our contractors PMO partners and internal teams. They are the contractors sole point of contact during the onboarding process ensuring both Allegis Global Solutions and Client onboarding requirements are fully completed for all candidates before starting their assignment. Once onsite managing any queries mid contract changes extensions and offboarding whilst adhering to operational compliance. They remain in regular contact with their stakeholders working in partnership to achieve the strategic goals of the business.
Business Support Associates execute a range of background checks liaising with third parties to ensure completion in a timely manner. They manage and resolve any discrepancies identified during the onboarding process. The BSA reports directly to the BSM.
Key Responsibilities:
Delivers a high level of customer service to both internal and external customers
Acts as sole point of contact within the Field Support Group for all contractor queries and proactively seeks solutions escalating where appropriate
Responsible for data entry validation of data and integrity for all information entered into Allegis Internal systems
Responsible for the updating and maintenance of contractor records on Allegis Internal systems
Supports/partners with Time & Expense Associate with the Adjustment process contacting external stakeholders where required
Develops strong relationships with PMO partners and peers in other departments to support the strategic aims of the business
Work in partnership with Time & Expense Associates to resolve internal business queries
Support the Time and Expense Associate and PMO with adhoc reporting as required
Understands and applies legislation effecting the business and contractors managing change in line with legislation
Understands right to work requirements and restrictions applying working knowledge applicable contractors
Advises PMO and contractors on policies compliance and any other information that affects the business and/or the individual
Completion of candidate background checks including but not limited to referencing criminal education employment and credit checks
Adhere to Client and internal onboarding requirements
Issue contracts to candidates in line with internal and client procedures
Audit and administration of provided documents to ensure they meet internal policies
Conduct peer to peer audits on compliance packs
Attend periodical internal training sessions on compliance matters and legislation
Responsible for the updating of contractor onboarding status to PMO
Develops strong relationships with peers in other departments and PMO to support the strategic aims of the business
Complete ad hoc projects and duties as requested by manager
Qualifications :
Natural team player
Customer focused helpful and willing to support at all times
Understanding of the principle for providing excellent customer service
Acts with selfconfidence decisiveness and integrity at all times
Resilient and composed
Leads self and others able to inspire
Builds a network of professional partnerships by seeking out and strengthening relationships both internally and externally
Ability to work under pressure manage high workloads whilst maintaining ability to organise and prioritise
Excellent attention to detail and accuracy skills
Previous working knowledge of Microsoft and Oracle packages
Previous experience of working within an office or administration
Good communication skills must be able to build both local and remote working relationships
Knowledge of onboarding and screening processes visa requirements and recruitment laws preferred but not essential
Additional Information :
As a workplace we focus on relationships with each other our clients and our candidates in fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate who force us to be better. Everything we do sits on a pillar of diversity diverse perspectives backgrounds and ideas drive innovation and make us successful.
See what its like to work at AGS by searching #LifeAtAGS on any social network.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
