IT Manager - HelpdeskService Desk and Hardware Asset Management

We are actively seeking an adept Local IT Manager to champion our Helpdesk/Service Desk and Hardware Asset Management teams. This role is strategically vital for addressing the unique IT needs within the BeFraNeLux market emphasizing the essential integration of global best practices. An intimate understanding of Jira coupled with proficiency in Mobile Device Management (MDM) particularly FAMOC is crucial. Sensitivity to the specialized requirements of our agency partners especially concerning PDA devices is a key aspect of success in this position.

As the Local IT Manager you will be the driving force behind our localized IT support and hardware asset management efforts. Your role is pivotal in tailoring global procedures to meet the specific demands of the BEFRANELUX market with a keen focus on addressing the nuanced needs of your internal customers. Your expertise with Jira along with a nuanced understanding of MDM particularly FAMOC will play a vital role in enhancing our IT operations and support capabilities.

Responsibilities:

Team Leadership and People Management::

• Lead and inspire the Helpdesk/Service Desk and Hardware Asset Management teams fostering a collaborative and highperformance work environment.
• Set team goals create work schedules and establish responsibilities with stakeholders ensuring alignment with global objectives.
• Tailor global IT procedures to address the unique needs of the BeFraNeLux market ensuring the highest level of support.

Helpdesk/Service Desk Management:

• Oversee daily operations emphasizing prompt resolution of technical issues and maintaining exceptional customer service.
• Implement and adapt standardized processes with a focus on Jira to meet local demands effectively.

Hardware Asset Management:

• Manage the Hardware Asset Management team ensuring compliance with global policies and addressing the specific needs of agency partners.
• Procure distribute and maintain hardware assets including PDA devices in alignment with local logistics and agency requirements.

Local User Support:

• Provide handson support for local endusers prioritizing the resolution of IT issues with a keen understanding of agency partner needs.
• Act as the point of contact for escalated technical issues collaborating with relevant teams for swift resolution.

Global Process Implementation:

• Collaborate with global IT teams to implement and align local practices with global standards.
• Ensure the successful implementation of Jira and MDM (FAMOC) in the BeFraNeLux market catering to the specialized needs of our agency partners.

Qualifications :

• Bachelors degree in Information Technology Computer Science or a related field.
• Proven experience in managing IT teams specifically in Helpdesk/Service Desk and Hardware Asset Management.
• Strong understanding of global IT processes and procedures with an emphasis on local adaptation.
• Experience with Jira and a track record of successful implementation.
• Familiarity with Mobile Device Management (MDM) preferably FAMOC.
• Technical proficiency in IT systems hardware and software.
• Sensitivity to local user needs and a nuanced understanding of agency partner requirements.
• French language fluency and B2 level in English

Additional Information :

And if you join our community of Relayers and Relayers you will be able to benefit from:

• individual variable compensation
• attractive profitsharing and profitsharing bonuses
• a collaborative way of working based on autonomy and responsibility
• professional development opportunities throughout your career

As part of our diversity and inclusion policy we guarantee compliance with the rules of nondiscrimination in hiring and we are committed to helping people who are far from employment.

Dans une ambiance de travail au top vous allez tre fier(e) de prendre part notre projet dentreprise.

Et si vous rejoignez notre communaut de Relayeuses et Relayeurs vous pourrez bnficier :

• dune rmunration variable individuelle
• des primes de participation et dintressement attractives
• dun mode de travail collaboratif bas sur lautonomie et la responsabilit
• des opportunits dvolution professionnelle tout au long de votre parcours

Notre processus de recrutement :

1. Si votre CV est prslectionn change tlphonique avec lquipe recrutement
2. Si positif entretien de recrutement avec votre futur(e) manager
3. Possibilit davoir un 2e entretien avec le N2 en fonction du poste
4. Validation & intgration : welcome chez Mondial Relay !

Dans le cadre de notre politique diversit et inclusion nous garantissons le respect des rgles de nondiscrimination lembauche et nous nous engageons en faveur des publics loigns de lemploi.

Remote Work :

No

Employment Type :

Fulltime