Sr Business Analyst SFDC Service
Sr Business Analyst SFDC Service
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Job Description
Primary Function of Position
This position primary role is to work closely with the larger Customer Service / Field Service Organization Center of Excellence and with the internal IT Salesforce Architect to development and deploy new SFDC servicebased solutions.
Essential Job Duties
- Implement new and enhance existing functionality including articulating requirements and translating them to effective solutions on Salesforce.com and related applications which support the following stakeholders: Field Service Service Contracts Technical Support and Customer Support.
- Engage with the existing SFDC Center of Excellence to represent projects and enhancements affects the Service Organization.
- Work with existing SFDC Architects to implement SFDC Service functionality.
- Interface on a daytoday basis with other analysts business users super users and IT team members to support business operations and drive change management
- Perform configuration /system changes to meet business requirements as needed.
- Ensure proper level of testing and documentation is completed for all work.
- Lead crossfunctional meetings as part of requirements gathering driving projects or providing status updates on various projects
- Review and contribute to design document configuration documents and functional specifications.
- Conduct unit and Integration testing and regression testing.
- Support ISIs production processes and all associated business systems functions.
- Work with ISI IT and business teams to optimize and streamline business processes and technical solutions.
- Drive change management process and ensure schedule adherence by collaborating with business solution architects cross functional consultants and developers
- Collaborate and provide inputs to the development team during development phase to meet the business needs.
- Conduct QA validations and lead User Acceptance Testing (UAT) tests.
- Support assist and train the users on new modified system configurations highlighting the impact on business processes.
- Work closely with onsite team offshore team managers and executives to ensure the release of highquality solutions.
- Act as Senior BA and guide & mentor the team members in providing best solutions and do peer review and advice on areas of improvement.
Qualifications :
Required Skills and Experience
- Minimum Bachelors or undergraduate degree in Computer Science Information Systems or equivalent experience.
- Minimum 58 years of experience in supporting Field Service and Customer Support Business Functions.
- Minimum 58 years of direct handson experience with Salesforce.com Field Service Management Case Management and/or Call Center.
- Minimum 23 years of direct handson experience with ServiceMax Asset360.
- Possess a strong business and customer/client focus.
- Experience and knowledge of Salesforce.com and SAP integration.
- Handson experience with configuration of new and existing Salesforce.com features including user management roles/profiles Permission Sets custom objects new page layouts custom fields formula fields validations workflow rules email templates Process Builder Flows Lightning Pages Custom Metadata Types Custom Settings Managed Packages etc.
- Experience working with business end users gathering requirements and building detailed functional design specifications.
- AppExchange packages experience is preferred.
- Salesforce Certifications of Admin AppBuilder preferred.
- Supporting users in a medical device company is desirable
- Possess a strong business and customer/client focus
- Experience with deep understanding of IT Applications and Technology
- Strong problem solving and analytical capabilities
- Excellent written and verbal communication skills
- Very strong collaboration negotiation and influence capability required
Must have Skills
- Field Service Management
- Case Management and/or Call Center
- Customer Support Business Functions
- ServiceMax Asset360
Additional Information :
Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race sex pregnancy sexual orientation gender identity national origin color age religion protected veteran or disability status genetic information or any other status protected under federal state or local applicable laws.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
