Technology Risk Manager- Client Inquiry
Technology Risk Manager- Client Inquiry
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Visa is seeking a proactive experienced professional that will work with internal stakeholders to manage and respond to inquiries from our clients supporting their assessment of 3rd party risk. This position will be an integral member of the team responsible for responding to client requests for information coordinating onsite audits and developing responses to technologyrelated vulnerabilities. This program spans multiple geographies and competency areas within the technology risk domain for which its results are visible to Visas management as well as Visas external clients & their auditors partners and regulators.
The candidate must have a good understanding of the methodology in the mentioned thirdparty assessments technology risks audit and controls be able to provide practical clientfocused solutions and effectively partner and communicate with numerous crossfunctional personnel.
Key Responsibilities:
- Manage and oversee the daily operations of the Client Inquiry team
- Respond to due diligence inquiries from Visas clients using a repository of standardized responses to FAQs this includes helping clientfacing personnel respond to client inquiries through effective application of an existing repository of responses and collaboration with subject matter experts to develop new responses
- Respond timely to client risk assessments
- Assist with the ongoing refresh and updates to client and regulatory inquiries knowledgebase
- Assist with coordination of client onsite assessments
- Support senior management in periodic reporting and/or ad hoc support to the team as needed
- Manage additional projects and initiatives as assigned
- Help the team assess and implement new process improvement initiatives
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 23 set days a week (determined by leadership/site) with a general guidepost of being in the office 50% or more of the time based on business needs.
Qualifications :
Basic Qualifications:
- 8 years of experience in the following functions: Vendor Risk Management Regulatory Examinations Client / Customer Support Compliance Risk Project Management or related areas
- Professional certifications: CISA CIA CISSP PMP and/or CPA preferred
- Prior experience with security and privacy regulations and industry standards (e.g. SSAE SOC1 SOC2 PCIDSS GLBA WebTrust PCIPIN etc.)
- Solid understanding of IT domains and processes cybersecurity (e.g. access management data security etc.) availability (e.g. incident and change management capacity management) and business continuity risks and controls
- Proficient with Microsoft Power Point Excel Word and Outlook
- Able to learn and master new tools/platforms quickly
Desired Attributes:
- Organized and structured in thinking and approach to work
- Excellent verbal and written communication skills (English Language) attention to detail and interpersonal skills
- Ability to work independently with strong time management and ability to execute on multiple concurrent deliverables
- Works well with people of varying backgrounds expertise levels and personalities and builds partnerships
- Exercises good judgment: knows when/whom to ask for guidance and when to make independent decisions
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
