Field Engineer 3
Field Engineer 3
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Salary Not Disclosed
1 Vacancy
Job Description
- As a Field Engineer 3 you will perform activities associated with installing diagnosing maintaining and servicing computerrelated products including but not limited to desktop & laptop computers printers standard software at customer sites and/or depot locations.
- This is a journeyman position for the typical desk side support technician.
- You will be directed by Help Desk Service Desk or script using standard methods techniques and tools.
- You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
- Your assignments will range in complexity from troubleshooting and repair including reloading and reimaging of PCs/laptops.
- Occasional assistance with the server and/or network teams may be required under direct instruction from those teams.
- Provides support for software hardware and networking support for desktops laptops
- Installs and maintains PCs and associated software
- Performs installs moves adds and changes as required
- Provides followup on problems or escalation.
- Maintains a high degree of professionalism in actions demeanor and dress.
- Insures customer satisfaction throughout the service delivery transaction.
- Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
- Experience with Windows10/11 and Mac OSx 12.6 or later is a requirement.
- Must have MAC Skills and experience MAC OS Windows 10/11
Mac (MONTEREY VENTURA SONOMA) AND WINDOWS OS EXPERIENCE IN A PROFESSIONAL SETTING
- Desktop/Laptop Repair
- Laptop/ Desktop server experience
- Mac (MONTEREY VENTURA SONOMA) AND WINDOWS OS EXPERIENCE IN A PROFESSIONAL SETTING
- Customer Facing Service Windows 10/11 skills MAC skills
Employment Type
Full Time
