Support Services Specialist

Roles and responsibilities

The Director of Support Services is responsible for providing strategic leadership and oversight of multiple business support functions including Human Resources, Procurement, Facilities Management, and Government Relations. This role ensures operational excellence across these functions while aligning them with organizational objectives and stakeholder needs.

Key Responsibilities:

Strategic Leadership

• Develop and implement strategic plans for all support service functions
• Establish KPIs and performance metrics across departments
• Provide executive-level reporting on operational effectiveness
• Manage departmental budgets and resource allocation
• Build and maintain relationships with key stakeholders

Human Resources Management

• Oversee HR strategy, including talent acquisition, development, and retention
• Ensure effective performance management and compensation programs
• Guide employee relations and engagement initiatives
• Maintain compliance with employment laws and regulations
• Direct training and development programs

Procurement

• Direct procurement strategy and supplier relationship management
• Oversee contract negotiations and vendor management
• Establish procurement policies and procedures
• Ensure cost-effective purchasing practices
• Monitor supply chain efficiency and risk management

Facilities Management

• Direct facility operations, maintenance, and security
• Oversee space planning and workplace optimization
• Manage facility renovations and improvement projects
• Ensure compliance with safety regulations and building codes
• Supervise facility service contractors

Government Relations

• Lead engagement with government officials and regulatory bodies
• Manage compliance with government regulations
• Develop and maintain relationships with public sector stakeholders
• Monitor legislative changes affecting the organization
• Coordinate responses to government inquiries

Desired candidate profile

• Master's degree in Business Administration, Public Administration, or related field
• 10+ years of progressive management experience
• Proven experience in multiple support service functions
• Strong understanding of regulatory compliance
• Experience in budget management and resource allocation
• Track record of successful stakeholder management

Skills & Competencies:

• Exceptional leadership and strategic planning abilities
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to manage multiple complex projects
• Change management expertise
• Strong negotiation skills
• Political acumen and diplomatic abilities

Working Relationships:

• Reports to: Chief Executive Officer/Chief Operating Officer
• Direct Reports: HR Manager, Procurement Manager, Facilities Manager, Government Relations Manager
• Key Stakeholders: Executive team, government officials, vendors, employees

Success Metrics:

• Operational efficiency improvements
• Cost savings and budget management
• Employee satisfaction and retention rates
• Compliance adherence
• Successful government relations outcomes
• Facility management effectiveness
• Procurement savings and supplier performance