Front of House

In the Front of House role you are responsible for presenting an exceptional first impression of the companys friendliness professional service and high standards. Being passionate for providing extraordinary service you will be able to work positively in a fastpaced environment. You will offer immediate prompt assistance from the very first moment that guests step in the office and a warm and professional welcome to our guests.

Main duties are but not limited to:

Reception

Review meeting and visitor bookings daily and ensure that requested facilities (room layouts hospitality additional facilities) are arranged.

Preregister visitors into the office systems to enhance the sign in experience and as applicable send prearrival information.

Provide a welcome on arrival for all visitors as soon as they step into the office sign visitors in (and out) of the office and provide health and safety induction.

Offer WiFi code refreshment cloakroom where needed.

Communicate visitor and guest arrivals to the relevant people promptly so that the visitor or guest is either met or escorted to the relevant meeting room / area in a timely manner.

Offer and where appropriate prepare and serve refreshments for visitors.

Book hospitality lunches and refreshments. Take delivery and store appropriately before use.

Make the front of house the first point of call for all guest questions and enquiries from finding local restaurants travel advice local knowledge taxis etc

Telephony & Post Cisco switchboard experience would be advantageous but training will be given.

Promptly answer and direct incoming telephone calls for the switchboard (if used) and take messages.

Handle incoming and outgoing mail and courier services. Arrange collection of outgoing post or deliver the post to an agreed collection point.

Maintain the franking equipment and post room or online postage service account.

Office Management

Maintain a tidy reception and lounge area ensuring that refreshment facilities are replenished and everywhere is clean and tidy.

Carry out regular room checks to ensure correct set up and readiness for guest use replenishing consumables as required. Check that all AV equipment is working and report any unresolved issues to Facilities Management. Ensure that AV instruction guides are in the room and available to users.

Maintain an organised and tidy work area which includes the desk meeting rooms client cloakroom and back office.

Report technical faults and maintenance issues via the correct reporting process and ensure prompt close out.

Ensure booked authorised Contractors have access to the building as required and refer unexpected Contractors to Office Manager prior to admitting.

Purchase office supplies as required.

Qualifications :

Able to work under general supervision exercising some judgment.

Display good interpersonal verbal and written communication skills and organizational skills.

A proven ability to work as part of a team

Proficient in use of Microsoft Word Excel Outlook.

Training and qualifications (to be provided if required)

First Aid at Work qualification or equivalent

Level 1 (or 2 if relevant) food hygiene and safety qualification or equivalent

AECOM Fire Marshal training

AECOM lone worker training

AECOM Switchboard training

Additional Information :

About AECOM

AECOM is the worlds trusted infrastructure consulting firm delivering professional services throughout the project lifecycle from advisory planning design and engineering to program and construction management. On projects spanning transportation buildings water new energy and the environment our public and privatesector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise a culture of equity diversity and inclusion and a commitment to environmental social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Freedom to Grow in a World of Opportunity 

You will have the flexibility you need to do your best work with hybrid work options. Whether youre working from an AECOM office remote location or at a client site you will be working in a dynamic environment where your integrity entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a safe and respectful workplace where we invite everyone to bring their whole selves to work using their unique talents backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation benefits and wellbeing programs to meet the diverse needs of our employees and their families. Were the worlds trusted global infrastructure firm and were in this together your growth and success are ours too.

Join us and youll get all the benefits of being a part of a global publicly traded firm access to industryleading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer we believe in each persons potential and well help you reach yours. We are a Disability Confident Employer and will offer an interview to applicants who have a disability or longterm condition who meet the minimum/essential criteria for the role. Please let us know using this email address   if you would like to apply through the Disability Confident Interview Scheme.

All your information will be kept confidential according to EEO guidelines.