Assistant Front Office Manager
Assistant Front Office Manager
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Job Description
We are seeking an enthusiastic and customerfocused Assistant Front Office Manager to join our team in Novotel London Bridge. As the Assistant Front Office Manager you will play a crucial role in ensuring exceptional guest experiences and leading our front office operations with professionalism and efficiency.
Qualifications :
Ideal candidate would:
Oversee and manage all front office operations including reception and guest services
Lead train and motivate the front office team to deliver outstanding customer service
Develop and implement strategies to enhance guest satisfaction and loyalty
Manage guest complaints and concerns ensuring prompt and effective resolution
Collaborate with other departments to ensure seamless guest experiences
Oversee scheduling and staffing to maintain optimal productivity and service levels
Implement and maintain standard operating procedures for the front office
Manage departmental budgets and financial performance
Additional Information :
Great talent deserves great rewards so heres just some of what we are able to offer:
Training and development programmes
Discount card to be used in Accor hotels worldwide
Complimentary stays in UK hotels (Bonus Breaks subject to T&C)
Meals on duty
Uniforms and dry cleaning
Recommend a friend scheme
Employee Advisory Service
Discounts in shops and Hotels partners (Europcar Merlin Entertainment etc. )
Information on the processing of your personal data
The personal data collected in the context of your application will be kept for a period of up to six months after our last contact unless you request its deletion by writing to the Data Privacy Team at AccorInvest UK 10 Hammersmith Grove London W6 7AP or by sending an email to
We take all necessary precautions to preserve the security confidentiality and integrity of the personal data we collect and to avoid any misuse of it.
You have the right to exercise in the circumstances defined by applicable law (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018) your rights of access rectification deletion and portability in respect of your personal data as well as the right to request the limitation or to oppose the processing of it. These rights may be exercised by writing to the Data Privacy Team at AccorInvest UK 10 Hammersmith Grove London W6 7AP or by sending an email to
Full information on the processing of candidates personal data is available in our Employee Privacy Policy.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
