Lounge Customer Service Supervisor
Lounge Customer Service Supervisor
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Job Alert
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Job Description
- Challenge yourself in this supervisory role playing a key role in achieving a seamless customer experience
- Directly contribute to the excellence of the Qantas Lounge by supervising and guiding those around you
- Permanent fulltime opportunity working across a 7day rotational roster at Brisbane Airport
Our customers come first. Were constantly challenging ourselves to reimagine our customer experience and work hard to connect and build trust. Ultimately our service should make people feel at home no matter where they are.
Our customer service function represents us on the ground and in the air. This is where memories are made from welcoming our customers at check in hosting them in our lounge to looking after them on board we deliver the best in service and customer care.
As the Lounge Customer Service Supervisor you will provide appropriate coaching mentoring and counselling for all team members on shift to ensure the maintenance of the customer service standards within Lounges. You will be the operational leader on shift and be responsible for guides the team through disrupts operational issues and implementing customer recovery techniques where necessary.
In addition the role is responsible for identifying financial service team performance safety and operational issues and for the development and implementation of effective solutions.
Youll have
- Experience leading or managing teams in a dynamic operation
- Understanding of the Lounge and/or Airport Operations environment
- Demonstrated ability to lead teams through changing environments
- Superior verbal and written communication skills including computer literacy skills
- Excellent time management and organisational skills
- High level of personal presentation
- Positive and energetic attitude
- Ability to prioritise work to ensure its completion with time restraints
- Understanding of all aspects of operational safety security and emergency procedures
- Demonstrated commitment to managing a safe workplace
- Ability to work 7day rotational roster
Why Qantas
Our team take a positive attitude to everyday challenges and when we work together we accomplish more than we couldve ever imagined. There are many different opportunities across our team which means youll be able to grow both personally and professionally at Qantas. Your development is a priority for us so that you can maintain the high standards our customers have come to expect and can continue to develop over time.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe both for you and your family and friends as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including up to 18 weeks paid parental leave and additional purchased leave options.
- Well give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping food and wine insurance health and wellbeing leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles eligible portable electronic devices and professional memberships.
- Well support your wellbeing: Whether its learning to better support your own and others mental health our interactive wellbeing app or your very own tailored nutrition plan.
Qantas is an equal opportunity employer so by coming to work for us youll be part of an organisation that encourages diversity supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander and people of all backgrounds to apply.
If you have any support or access requirements we encourage you to advise us at time of application. We will then work with you to identify the best way to assist you through the recruitment process. Your personal information will be kept confidential in compliance with relevant privacy legislation.
Please note: Applications will only be considered for candidates who have the right to work in Australia without restriction or sponsorship.
Be a part of something special and play your part in the Qantas story get in touch today!
Applications close: 11:59pm (AEDT) Tuesday 28th January 2025
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
