Digital Leader

Company Description

At IKEA we do things a little different. We think differently act differently and work differently as well. We like to break things. Like rules. And then make things. Like musicplaying lamps. And beds disguised as sofas. Even plantballs that help us look after our planet. Its all part of our vision to create a better everyday life for the many. And its been keeping our coworkers going for over 75 years. By 2030 we hope to help millions more look forward to going home. Maybe you can help us 

Retail Concept is assigned to protect expand and develop the IKEA Concept and the IKEA Brand in existing and new markets. This includes sharing IKEA knowledge and learning across the Franchise System. Additionally we also work with the development of solutions that will ensure a unique and successful meeting with existing and new IKEA customers.

About the Job  

As a Digital Leader youll ensure a consistent and engaging IKEA experience across all digital customer touchpoints. Youll lead the development of frameworks enablers and solutions for digital channels including the IKEA retail web app and social media. Your role involves defining and leading new development areas products or solutions to build a strong and relevant total IKEA Franchise offer across digital Customer Meeting Points (CMPs). Additionally youll lead the development of omnichannel range presentation and enhance the customer experience across all journeys.

In this role youll be responsible for stakeholder management and alignment across Inter IKEA to secure the delivery of enablers and prerequisites for a successful implementation of the IKEA Concept in the area of digital range presentation. Youll work closely with various IKEA units to ensure alignment and successful deployment of business developments across the retail system. Youll also define business requirements to safeguard the IKEA Concept and Brand in the context of presenting the offer and home furnishing knowledge in digital CMPs.

About you  

As an ideal candidate you have a deep understanding of omnichannel retail business range presentation home furnishing and customer experience and strong knowledge about digital range presentation and merchandising. You possess expert knowledge of retail web apps and social commerce channels in a fastpaced retail environment along with a deep understanding of how digital range presentation drives customer activation and conversion in an omnichannel setting. 

You are motivated by increasing customer value IKEA Brand value as well as sales and profit for IKEA. You have an entrepreneurial mindset and a getthingsdone mentality. You are proactive and demonstrate interdependent leadership across organizations delivering results through others. As a strong candidate you will have a healthy competitive spirit with a forwardlooking strategic and creative mindset.  

You thrive in the unknown and in the development arena enjoy working in a fastpaced global multicultural and changing environment. To learn every day and lead yourself and your colleagues through dynamic circumstances is important. We believe that you are passionate about developing new things and concepts where omnichannel and retail are close to heart.  

To be successful in this role the following knowledge skills and experiences would be valuable: 

• Expertise in ecommerce and/or digital channels with strong knowledge of omnichannel customer journeys and market trends.
• Proven track record of collaborative leadership driving business agendas and achieving results through others.
• Exceptional leadership skills to secure buyin challenge effectively and deliver measurable business impact.
• Experience developing digital concepts products or solutions that enhance customer value and/or business outcomes.
• Ability to apply system thinking to complex problems particularly in omnichannel or retail environments.
• Skilled at conceptualizing ecosystems aligned with consumer behaviour business viability and customer expectations.
• Proficient in simplifying complex tasks and processes into actionable steps.
• Strong analytical skills to draw conclusions and act with a holistic systemic business approach.
• Effective facilitator enabling continuous concept development and fostering collaboration across diverse teams and in the network.
• Adaptable and capable of leading in fastchanging complex environments leveraging techsavvy skills for digital solutions for digital range presentation.

Additional Information :

This is a fulltime role (40 hours per week) located in Delft the Netherlands or in Malm Sweden. You will report to the Present The Offer Manager. 29 January 2025 is the closing date to apply for this role. Please send your application CV and motivation in English and tell us why you would be a good fit. We look forward to hearing from you!

At IKEA we are looking for people who believe everyone deserves a seat at the table.Youre welcome no matter where you come from what you believe and what you look like. We dont even care how you have furnished your home. Were interested in you simply because youre you.Even if your experience doesnt align perfectly with every qualification in the job description we encourage you to apply anyway.We believe that peoples different perspectives backgrounds and personalities make us better at understanding our customers dreams and needs. At IKEA wereall on the same project.

If you have a special need that requires accommodation in the recruitment process just let us know.

For questions about the recruitment process please reach out to recruiter Angelica Svensson at .