Associate Staff Engineer Zendesk
Associate Staff Engineer Zendesk
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
REQUIREMENTS:
- Total Experience 5 years
- Strong working experience in delivering consulting services and customer support in Zendesk.
- Proficiency in implementing and configuring Zendesk for email chat and Talk workflows.
- Experience with REST and JSON API implementation.
- Handson expertise in Zendesk Apps development.
- Proficiency in scripting languages like JavaScript or Python.
- Experience in customer service systems processes and addressing support challenges.
- Excellent communication interpersonal analytical presentation and problemsolving skills.
- Ability to learn tools from documents and videos.
- Zendesk Certification (preferred).
- Strong experience in building UIs using JavaScript CSS and HTML with frameworks/libraries.
- Clarity of thought and strong communication skills to effectively pitch solutions.
- Ability to explore and grasp new technologies.
- Experience in mentoring team members in projects and helping them keep up with new technologies.
RESPONSIBILITIES:
- Writing and reviewing great quality code
- Understanding the clients business use cases and technical requirements and be able to convert them in to technical design which elegantly meets the requirements
- Mapping decisions with requirements and be able to translate the same to developers.
- Identifying different solutions and being able to narrow down the best option that meets the clients requirements.
- Defining guidelines and benchmarks for NFR considerations during project implementation
- Writing and reviewing design document explaining overall architecture framework and highlevel design of the application for the developers
- Reviewing architecture and design on various aspects like extensibility scalability security design patterns user experience NFRs etc. and ensure that all relevant best practices are followed.
- Developing and designing the overall solution for defined functional and nonfunctional requirements; and defining technologies patterns and frameworks to materialize it
- Understanding and relating technology integration scenarios and applying these learnings in projects
- Resolving issues that are raised during code/review through exhaustive systematic analysis of the root cause and being able to justify the decision taken.
- Carrying out POCs to make sure that suggested design/technologies meet the requirements.
Qualifications :
Bachelors or masters degree in computer science Information Technology or a related field.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
Department / Functional Area
Engineering
Key Skills
- Computer Science
- Docker
- Kubernetes
- Python
- VMware
- C/C++
- Go
- System Architecture
- gRPC
- OS Kernels
- Perl
- Distributed Systems
